AI Specialist at InterContinental Residences Dubai Business Bay

Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as AI (Artificial Intelligence) Specialist and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

Strategy & Innovation

• Identify opportunities to leverage AI for enhancing guest experience, revenue generation, operational efficiency, and employee productivity.
• Advise senior management on emerging AI technologies relevant to the hospitality sector.
• Develop and execute an AI adoption roadmap aligned with business goals.

AI Implementation & Integration

• Collaborate with IT and departmental leaders to assess, select, and deploy AI platforms and tools.
• Oversee integrations with existing hotel systems such as PMS (Property Management System), CRM, HRIS, POS, and Finance platforms.
• Ensure data integrity, compliance (GDPR, local regulations), and cybersecurity when implementing AI solutions.

Cross-Departmental Support

• Marketing & Sales: Implement AI for personalized guest outreach, CRM analytics, demand forecasting, dynamic pricing, and campaign optimization.
• HR: Use AI tools for candidate screening, onboarding automation, employee sentiment analysis, and learning & development customization.
• Finance: Introduce AI-driven forecasting, fraud detection, budgeting automation, and spend analytics tools.
• Operations & Guest Services: Recommend AI for housekeeping automation, guest service chatbots, predictive maintenance, and smart room technology.

Training & Change Management

• Conduct workshops, demos, and training sessions to educate employees on AI tools and their usage.
• Act as a liaison between technical vendors and hotel teams to ensure smooth adoption.

Monitoring & Evaluation

• Define KPIs to assess the impact of AI projects.
• Continuously monitor performance and recommend adjustments for optimization.

Ideally, you should possess some or all the following qualifications and experience:

• Bachelor’s or Master’s degree in Computer Science, Data Science, AI, or a related field.
• Minimum 3–5 years of experience in AI/ML, preferably with exposure to the hospitality or service industry.
• Experience working with platforms such as ChatGPT, Salesforce Einstein, Tableau, Power BI, Google AI, or similar.
• Strong project management and stakeholder communication skills.
• Ability to translate business problems into technical solutions.
• Familiarity with hotel tech stacks (e.g., Opera PMS, Salesforce CRM, Oracle Hospitality).
• Experience with AI chatbots, recommendation engines, or robotic process automation (RPA).
• Knowledge of data privacy laws relevant to the UAE and global guests.
• A blend of analytical thinking and creative problem-solving.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are an equal opportunities employer.