Assistant Admin for General Manager

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Assistant Admin to the General Manager (GM) provides high-level administrative support to the GM and executive team to ensure the smooth operation of the executive office. This role involves handling confidential information, managing schedules, coordinating communications, preparing reports, and supporting day-to-day administrative tasks to maximize the effectiveness and efficiency of the General Manager’s office.

YOUR DAY-TO-DAY:

• Provide administrative support to the General Manager including calendar management, travel arrangements, meeting coordination, and correspondence
• Act as a liaison between the General Manager and department heads, guests, vendors, and other stakeholders
• Prepare agendas, take minutes, and follow up on action items from executive meetings
• Draft, proofread, and format letters, memos, reports, and presentations
• Organize and maintain confidential files, documents, and records
• Monitor and respond to emails and communication on behalf of the GM as required
• Assist in tracking deadlines, priorities, and key hotel projects
• Handle guest complaints or VIP requests escalated to the GM’s office professionally and promptly
• Coordinate internal communication and circulate information or directives from the GM to relevant departments
• Support planning and execution of hotel events, meetings, and employee engagement activities
• Perform general office duties such as ordering supplies, filing, and managing office equipment
• Ensure discretion and confidentiality at all times

WHAT WE NEED FROM YOU:

• Proven experience in an administrative or executive assistant role, preferably in hospitality or customer service environments
• Strong organizational, multitasking, and time-management skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and common office software
• Ability to handle sensitive information with discretion
• Professional appearance and demeanor
• High attention to detail and proactive problem-solving approach
• Diploma or degree in Business Administration, Hospitality Management, or related field preferred
• Ability to work flexible hours when required, including occasional evenings or weekends

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.