Assistant Front Office Manager - Six Senses Con Dao

Responsibilities:

• Oversee daily Front Office operations, ensuring smooth service and team efficiency.
• Maintain high standards of guest satisfaction; handle VIPs, special requests, and guest feedback.
• Lead the implementation of upselling initiatives and sales promotions.
• Ensure compliance with LQA standards; provide training and support to the team.
• Promote IHG One Rewards program, ensuring benefits are delivered appropriately.
• Manage villa allocations and room inventory in coordination with relevant departments.
• Monitor financial transactions and ensure adherence to accounting procedures.
• Act as a key point of contact between departments (Housekeeping, Engineering, F&B) for guest-related matters.
• Coach, mentor, and support hosts; foster a motivated and informed team environment.
• Conduct regular villa and public area inspections to maintain service quality.
• Serve as Manager on Duty (MOD) as scheduled; support the Front Office Manager in their absence.
• Organize and lead departmental training sessions.

Requirements:

• Degree/diploma in Hospitality or related field.
• Minimum 2 years in a similar role within a 5-star hotel/resort.
• Strong English communication skills; additional languages a plus.
• Proficient in hotel systems (CRM, POS, booking platforms).
• Strong leadership, guest service, and multitasking abilities.
• High attention to detail and willingness to learn.

This position is open for Vietnamese candidates only