Assistant Housekeeper

Your Day To Day

Operational Oversight:

• Supervise daily housekeeping operations, including room cleaning, public area maintenance, and laundry / linen services.
• Ensure adherence to cleanliness standards and brand requirements.

Staff Supervision and Training:

• Manage and guide housekeeping staff, such as Room Attendants, Public Area Attendant, and Laundry / Linen Attendant.
• Conduct training sessions to improve skills, ensure compliance with safety protocols, and maintain service quality.

Guest Experience:

• Handle guest requests, complaints, and feedback professionally.
• Ensure rooms and public areas meet guest expectations, especially for VIP, IHG Ambassador & Handle with Care guests.
• Deliver IHG True Hospitality by Inspire and lead the team to provide exceptional service, ensuring all guests feel welcomed and valued.
• Drive Guest HeartBeat, continuously monitor guest feedback and satisfaction, using insights to enhance service and guest experiences.

Inventory and Supplies:

• Monitor housekeeping supplies, linens, and equipment, conduct monthly inventory.
• Place orders for inventory restocking and maintain cost control.
• Conduct and monitor monthly / quarterly linen inventory

Administrative Duties:

• Schedule staff shifts and ensure adequate staffing levels.
• Assist in performance reviews and maintain employee records.
• Maintain and update administrative data, including monthly production and revenue reports, inventory, and consumption reports. Receive, record, and distribute various reports to ensure smooth operation.

Quality Control:

• Conduct inspections of rooms, public areas, and heart-of-house spaces.
• Implement and oversee quality assurance programs such as  IHG Way of Clean & IHG Way of Deep Cleaning 
• Drive and monitor the yearly On-Site Quality Evaluation, ensuring housekeeping operations align with IHG brand standards

Collaboration:

• Work with other departments (Front Office, Engineering, Food & Beverage) to ensure seamless operations.
• Support the Executive Housekeeper in departmental meetings and strategic planning.

Special Projects:

• Assist in planning for special events, project or periods of high occupancy.
• Handle unexpected challenges, like emergency cleaning or staff shortages.

What We Need From You

• High school diploma or equivalent; a degree or certification in hospitality management or related field is a plus.
• At least 2 years of experience in a housekeeping role, with at least 1 year in a position within a hotel or hospitality environment.
• Experience in overseeing daily housekeeping operations, including cleaning, room turnover, and managing housekeeping staff.
• Proficiency with property management systems (e.g., Opera, HubOs) and basic office software (e.g., Microsoft Office).
• Strong leadership and team management skills
• Excellent attention to detail and organizational abilities.
• Ability to work under pressure and multitask effectively.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.