Assistant Housekeeping Manager

Job Summary

As an Assistant Housekeeping Manager, you will support the Operations Manager in leading the housekeeping and laundry departments to ensure the highest standards of cleanliness, presentation, and guest satisfaction. You will play a key role in supervising daily operations, developing team members, maintaining brand standards, and delivering memorable guest experiences.

Key Responsibilities

• Assist in managing the daily operations of the Housekeeping and Laundry departments.
• Supervise, coach, and motivate the housekeeping team to deliver exceptional service and maintain IHG brand standards.
• Conduct regular inspections of guest rooms, public areas, back-of-house areas, and laundry facilities to ensure cleanliness and quality standards are consistently met.
• Respond promptly and professionally to guest requests, concerns, and complaints, ensuring timely resolution and guest satisfaction.
• Support deep-cleaning projects and provide operational assistance during busy periods.
• Monitor housekeeping supplies, linen, and operating equipment to maintain appropriate inventory levels and minimize waste.
• Assist in preparing departmental schedules, budgets, and productivity reports while ensuring efficient use of resources.
• Ensure compliance with all company policies, health and safety regulations, and local legal requirements.
• Coordinate with other hotel departments to ensure smooth day-to-day operations and an exceptional guest experience.
• Support the recruitment, onboarding, training, and performance development of housekeeping colleagues.
• Promote a positive working environment that encourages teamwork, accountability, and continuous improvement.

Qualifications & Experience

• High school diploma or equivalent; a diploma or degree in Hospitality Management is an advantage.
• Minimum of one year of housekeeping experience in a supervisory role, preferably within an international hotel brand.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office applications and hotel property management systems is preferred.
• Ability to communicate effectively in English; knowledge of Arabic is an advantage.
• Flexibility to work shifts, weekends, and public holidays as required.

What We Offer

At IHG Hotels & Resorts, we provide our colleagues with competitive compensation, comprehensive learning and development opportunities, career growth within a global hospitality company, employee room discounts, and a supportive, inclusive workplace where everyone is encouraged to grow, contribute, and succeed.