Assistant IT Manager

Your Day To Day

• Ensure remote support access is limited to IHG approved solutions. The current solution is IHG hosted Bomgar. All other access solutions must be removed and/or disabled
• Ensuring the hotel IT department best practices are documented, implemented and exercised
• Following and tailor fitting the hotel IT policies and procedures based on the hotel operations
• Check the systems to ensure proper software updates have been completed as well as hardware maintenance updates
• Prior to implementing new software and/or services, to contact the IHG Regional Team. This is necessary for the following reason:
  • Ensure new products are certified and meet compliance requirements
  • Have formalized documentation of all new products
  • Ensure proper testing for interfacing purposes
  • Ensure continuity of systems across the Brand(s)
  • Avoid potential conflicts with existing or ongoing IHG Global Technology projects.
• Enforce the policies and procedures to the departments concerned
• Ensure that all new hires are set up with unique login credentials applying specifically to that individual for all systems that they require access to in order to perform their jobs
• Responsible for ensuring all hardware equipment is functioning appropriately for employees to complete daily tasks
• All equipment failures should be immediately addressed by the IT Manager. He/She will troubleshoot and escalate to the appropriate support centre for timely resolution
• Ensuring all systems that are on the network and/or have access to any credit card information adhere to the compliance requirements mandated by IHG and PCI-DSS. This includes but not limited to the following;
  • Property Management System
  • Point of Sales
  • Back Up Systems
  • Remote Access Tools Bomgar
  • Active Directory Access Control
• Performs ad hoc tasks and functions as and when assign or instruct from time to time by Director of Finance & Business Support. 

What We Need From You

• Knowledge of hospitalities application such as PMS, POS, Sales & Catering system, Financial system, Procurement system, Networking, TCP/IP, Voice & Data Communication and PCI-DSS.
• Minimum education is Bachelor Science Comm. of Information Technologies
• 4-5 years’ experience in hospitality with 2 years’ experience as IT Executive or an equivalent combination of education and work-related experience.
• Problem solving, reasoning, motivating, organizational and training abilities.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.