Assistant Information Technology Manager (Saudi National) (Pre-Opening)

About us

InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.

The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.

Each of the resort’s 210 sea-facing rooms provides immediate beach access, allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

Assistant Information Technology Manager

As Assistant Information Technology Manager you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems to improve hotel efficiency, always following standards and guidelines and make sure your teams have the tools and resources they need to work well.   

Your day-to-day 

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently  
• Keep up to date with all approved systems and technology including:
  • Computer Hardware systems and devices including PC LAN technology  
  • Software operating and utility systems  
  • Front Office and Accounts Receivable Property Management Systems  
  • Interfaces to and from Front Office Property Management Systems and other Systems  
  • Back Office Accounting Systems  
  • PC and LAN based Office Automation products  
  • Internal and External Electronic Mail / Facsimile / Scanner software and communication tools  
  • Point of Sale Systems  
  • Guest and Administration Voicemail  
  • Call Accounting  
  • Cabling  
  • Hub / Switch Management Systems  
  • Assist and Support Electronic Door Locking Computer System  
  • Computer Virus protection  
  •  Hotel IT Security and Firewalls  
• Maintain an up-to-date list of all computer hardware and software at hotel (Inventory) 
• Monitor the performance of the systems and maintain logbook of performance  
• Understand all standards and customized features and functions of the Hotel front office system  
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications  
• Maintain uncompromising data and physical security standards  
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system  
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader  
• Maintain technical and user documentation, system reports, newsletters and announcements in a neat, orderly and secure fashion  
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader  
• Train employees to enable them to take responsibility during the absence of IT colleagues 
• Ensure all hotel routine maintenance for IT equipment comply with policies and standard  
• Ensure all hotel policies and information security comply with standards  
• Investigate and report software problems to the vendor, or to the Support Centre  
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity  
• Recommend suitable Software/Hardware vendors for the hotel IT purchases 
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements  
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule 
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.  
• Run routine software/hardware inventory check and report the status to IT Manager/Leader  
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs under the supervision of the IT Manager/Leader  
• Take preventive measures to foresee, identify and analyse the potential system performance issues  
• Ensure all cabling, network diagrams and SOPs’ are up-to-date  
• Work with department head in the preparation and management of department’s budget which includes:  
• Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels  
• Assists in coordinating the preparation of the departmental annual budget  

Accountabilities 

This job performs professional accounting duties for a large full-service hotel or a cluster of hotels.  This is the middle level professional position in the hotel accounting series. 

What we need from you 

• Degree or Diploma Certificate in Computer Science or IT or related field
• Minimum 2+ years' experience in IT Infrastructure management.
• 1 years of experience of IT project management
• Technical Knowledge of IT infrastructure. Like Operating Systems, Network, Telecommunication etc.
• Experience in IT Procurement, Hardware and software asset management. Software licensing management in Information Technology field.
• Strong analytical and problem-solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Excellent written, verbal and interpersonal communication skills
• Situational Leadership and experience of leading IT Service Teams and cross-functional Teams A team player, proactive, responsible, hardworking and able to work under pressure 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.