Associate Manager, Business Reputation and Responsibility
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Shanghai, Shanghai
Hotel: 上海市, Shanghai, Shanghai, China
Job number: A561241326
To reinvent the BRR team’s daily workflows by introducing automation and AI technologies, addressing the workforce gap and efficiency bottlenecks caused by surging business volume, this role will lead the implementation and maintenance of technology solutions (RPA, low-code, AI Agent legal platform) and enhance the team’s overall AI capabilities, driving BRR’s transformation from a traditional support function to a tech-driven efficiency center, supporting maximum business growth with minimal incremental cost.
Your day to day
• Build, implement and maintenance of automation/AI solutions: Identify high-frequency repetitive tasks (DD review, contract handling, vendor management and other supporting work for Integrated Quality Evaluation, etc.). Support business requirement definition, data preparation, technical validation and the deployment of automation/AI solutions (including but limited to RPA, low-code, or smart review tools). Drive ongoing maintenance of internal legal automation/AI platform. Build knowledge base and Q&A model to enable second-level retrieval and risk alerts.
• Enhance team AI IQ: Develop and deliver training programs to help team members master AI tools and data analytics, fostering a human-machine collaboration model that translates technology into sustained efficiency.
• End-to-end management of technology solutions: Manage the full lifecycle from requirement analysis, vendor evaluation, scheduling, testing, launch training, to maintenance support, ensuring on-time, quality delivery and continuous iteration.
What we need from you
Education
• Bachelor’s degree or above in Law or Computer Science, Artificial Intelligence, Software Engineering, Information Technology, or a related field
• Legal professional qualification certificate is preferred
Experience
• 1-3 years’ experience in implementing RPA, low-code, or workflow automation solutions.
• 1-3 years’ experience in collaborating with technology vendors on integration and governance.
• Hands-on experience with AI Agent platforms or enterprise AI deployment.
• Experience in legal operations, contract management, or compliance-related technology.
• Proven track record of end-to-end solution delivery.
Technical Skills and Knowledge
• Understanding of RPA platforms, low-code platforms, AI/ML technologies, data preparation and data governance.
• Ability to translate business requirements into technical solutions.
• Experience in driving adoption and fostering human-machine collaboration.
• Strong communication skills to work with legal teams, tech teams, and vendors.
• Proactive self-learning capability to stay current with evolving technologies
• Passion for technology and strong self-driven learning enthusiasm and stay compliant.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
