Butler

Responsibilities

• Welcome guests upon arrival and ensure a smooth, private, and personalized check-in and check-out process.
• Serve as the main point of contact for all guest needs and requests, ensuring total satisfaction throughout the stay.
• Coordinate and provide personalized services such as unpacking/packing, pressing, shoe shining, wake-up calls, and room arrangements.
• Arrange and confirm reservations, transfers, in-room dining, spa appointments, and special requests.
• Liaise with housekeeping, in-room dining, concierge, and other departments to ensure guest preferences are met.
• Maintain guest history, preferences, and special occasions for future reference and seamless repeat visits.
• Uphold confidentiality, discretion, and privacy at all times.
• Monitor and ensure impeccable cleanliness and order in the guest's suite.
• Ensure delivering turn-down service and personalized amenities as per standard and guest preferences.
• Handle guest complaints or concerns with professionalism, empathy, and prompt resolution. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Assist with responsibilities and duties due to heavy volume in the areas of the Front Desk, Concierge, Bell Staff, and lobby coverage.

Qualifications

Experience in a 5-star hotel or luxury resort setting as a butler or similar guest-facing role.

Fluency in English and Arabic is a must; knowledge of additional languages is a strong advantage.

Discreet, polished, and professional appearance and demeanor.

Ability to remain calm and composed in a fast-paced environment.

Flexibility to work various shifts, including evenings, weekends, and holidays.

Excellent problem-solving skills.

Knowledge of food and beverage service, wine, and in-room amenities is an advantage.