Club Coordinator

As Club Coordinator, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 

By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and actively support the Club Director in enhancing the overall member experience. Six Senses Place is a space where experience is felt, not explained, creating intrigue and discovery through imagery and warmth.

Our brand communicates with a vibrant, enigmatic, and grounded tone, engaging guests with authentic moments that reflect the rhythm of the day, from morning to night. By prioritizing sustainability, mindfulness, and human connection, we offer an environment that cultivates joy, fosters relationships, and elevates well-being. Where Six Senses aligns with the rhythm of the city – a place that ignites joy, cultivates connection, and elevates well-being.

Duties and Responsibilities

In this role, I will assume full responsibility for the efficient operation of the club to provide exceptional products and services within Six Senses brand operating standards.

The duties and responsibilities will include: 

• Assist with the membership inbox, responding to inquiries, applications, and day-to-day communication with warmth, clarity, and professionalism.
• Maintain and update member profiles within PeopleVine, ensuring accurate segmentation and data integrity.
• Assist with onboarding new members, including coordinating welcome meetings, follow-ups, and status updates in the CRM.
• Assist the Programming Director with RSVP tracking, guestlist management, and no-show reporting for events.
• Collaborate with the Membership Manager and Club Director to resolve complaints and improve service quality.
• Act as a central point of contact between Membership, Programming, Wellness, Concierge, FOH, Residences, and Hotel teams.
• Be a consistent, hands-on presence on the club floor, observing member sentiment and ensuring smooth operational flow.
• Support hosting duties during key arrival times, events, and VIP visits, interacting with members and creating a welcoming atmosphere.
• Assist in providing personalized show-arounds for prospective members, ensuring a comprehensive introduction to the club’s offerings and atmosphere.

Qualifications

To execute the position of Club Coordinator, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Posses a minimum of 2 years experience in the hospitality, wellness, lifestyle, luxury service industries, or a related sector.
• Have a strong understanding of membership retention strategies and community building. 
• Experience with customer relationship management (CRM) systems and data analytics tools to track and improve member engagement and retention.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. 
• Familiar with various hotel systems including POS, OPERA and PeopleVine platforms and have knowledge on property and policies. 
• Excellent command of written and spoken English with some knowledge of the local language and customs. 

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for Club Coordinator at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.