Club InterContinental Manager | Full-time | InterContinental Sydney Coogee Beach

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.  If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Recently opened following a multi-million-dollar transformation, InterContinental Sydney Coogee Beach redefines coastal luxury. Perfectly positioned on Sydney’s iconic beachfront, the reimagined hotel will offer 198 elegantly designed rooms and suites, many with uninterrupted ocean views, alongside an ocean-facing infinity pool, and a vibrant leisure deck. With state-of-the-art event spaces including a Grand Ballroom, and a stunning Club InterContinental, exclusive to suite guests and VIPs, the hotel sets a new benchmark for beachfront hospitality in Australia.

The Club InterContinental Manager will be integral in setting up and opening of the brand-new, award-winning executive lounge and manage all aspects of daily operations maintaining optimal product quality and service.  The aim is to deliver a true luxury guest experience that is unique, bringing the brand to life through an efficient, well-trained team, consistent procedures and protocols aligned to a true luxury experience.

• Develop and execute strategies for Club InterContinental, partnering with Marketing, Finance and Hotel Management to deliver on these plans
• Build, train and motivate the Club team to delivery an incredible guest experience and departmental targets
• Monitor and control expenses to achieve budgeted profitability of Club InterContinental
• Control and monitor departmental costs on an ongoing basis to ensure performance against budget, maintain cost efficiencies and work within allocated manning budgets
• Manage day to day staffing requirements including setting up and managing scheduling
• Assign work and monitor performance of colleagues. 
• Provide training, mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development. 
• Report to the Operations Manager and work with other department heads including Food and Beverage and Front Office on service enhancing projects.
• Work with culinary and marketing to promote food and beverage marketing programmes for the Club.
• Club Service Procedures - Understand, communicate and enforce all Club InterContinental procedures with the service team members on a daily basis 
• Ensure lighting, music, furniture, weather protection and heating is at a level that is consistent with the overall desired atmosphere of the Club.
• Ensure the Club is always kept clean, neat and tidy at every touch point.
• Ensure guest information, billing and security issues are handled professionally.
• Handle all guest security issues with care
• Follow hotel safety and security policy and standard

• Must meet the legal requirements to live & work in Australia with no visa restrictions (sponsorship is not available)
• Tertiary qualifications in hospitality, Hotel Management, Event Management, business or a related field.
• A minimum of 3 years in a Front Office/Guest Service/Food & Beverage management level role
• Confidence and experience dealing with senior leaders and VIP guests.
• Excellent time management and organisational skills
• Current First Aid Certification
• Valid NSW Responsible Service of Alcohol (RSA) Certification/ Competency Card
• Demonstrated ability to delegate, lead and motivate a large team (both employees and third-party contractors)
• Exceptional grooming and presentation skills and strong verbal and written communication.
• Computer skills (Microsoft Office) and including hotel systems, such as Opera
• Will be required to work rotating rosters which may include nights, weekends, and/or public holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you will become part of our ever-growing global family. 

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.