Club Lounge Attendant - Part Time

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Club Lounge Attendant who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to ensure every guest feels valued and recieves personalised attention to feel right at home.

Every day is different, but you’ll mostly be:

● Deliver elevated luxury experiences and guests receive an exclusive personalised experience

● Ensure appreciated recognition is provided to our most exclusive guests

● Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

● Always know what events and activities are on the days schedule 

● Collaborate with other departments (Housekeeping, Front Desk, etc.) to ensure seamless service and guest satisfaction.

 

What We need from you:

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 

● Fluency in English – extra language skills would be great, but not essential. 

● Flexibility– night, weekend and holiday shifts are all part of the job 

● Current and Valid RSA Certificate

 

What you can expect from us:

 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 

So, join us and you’ll become part of our ever-growing global family.