Cluster Reservations Manager

We are one of the leading hospitality organisations in the world, with many corporate hubs dotted around the globe where you can find over 6,600+ hotels and over 375,000 colleagues, too. Whether your passion is guest experience, sustainability or helping employees to thrive, there is Room for You at IHG.

We are looking for a Reservations Manager to join our team at Hotel Indigo & Holiday Inn Resort Bintan.

As Reservations Manager, you will be responsible for leading and managing the reservations function to maximize revenue, optimize inventory, and deliver a seamless booking experience for our guests. You will work closely with Revenue Management, Sales, and Front Office teams to ensure accuracy, efficiency, and alignment with IHG standards.

You will oversee daily reservations operations, manage systems and distribution channels, ensure data integrity, and lead the reservations team to achieve performance and service objectives.

Your Day-to-Day

• Manage daily reservations operations and team performance
• Optimize room inventory and booking channels in coordination with Revenue Management
• Ensure accuracy of rates, availability, and reservation data
• Monitor pick-up, forecasts, and booking trends
• Ensure compliance with IHG systems, policies, and brand standards
• Train and develop the reservations team

What We Need From You

• Proven experience in reservations or revenue-related roles within a hotel environment
• Strong understanding of reservations systems and distribution channels
• Analytical mindset with strong attention to detail
• Excellent communication and leadership skills