Concierge Supervisor

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

We are seeking a personable, organized, and service-oriented Concierge Supervisor to lead our concierge team and ensure an exceptional guest experience. In this role, you will oversee the day-to-day operations of the concierge desk, assist guests with inquiries and requests, and coordinate with other departments to deliver a seamless and memorable stay. The ideal candidate has strong leadership skills, extensive local knowledge, and a passion for hospitality.

YOUR DAY-TO-DAY:

• Supervise and support the concierge team, ensuring high standards of guest service are consistently met.
• Train new concierge staff and provide ongoing coaching and performance feedback.
• Act as the primary point of contact for VIP guests and handle complex or escalated guest requests.
• Maintain current knowledge of local attractions, restaurants, transportation options, and cultural events.
• Coordinate guest services such as transportation, dining reservations, event tickets, and special requests.
• Monitor daily operations and staffing levels at the concierge desk to ensure smooth workflow.
• Collaborate with front office, housekeeping, food & beverage, and other departments to fulfill guest needs.
• Track guest preferences and feedback to improve service offerings and personalize guest experiences.
• Ensure all concierge activities and guest interactions comply with hotel policies and brand standards.
• Prepare reports on guest services, requests, and staff performance as required.

WHAT WE NEED FROM YOU:

• Previous experience as a hotel concierge or guest services agent, with at least 1–2 years in a supervisory role preferred.
• Strong leadership, interpersonal, and organizational skills.
• Exceptional problem-solving abilities and a guest-first mindset.
• Knowledge of local attractions, transportation, and entertainment options.
• Excellent verbal and written communication skills.
• Proficient in hotel management software and Microsoft Office.
• Ability to work flexible hours, including evenings, weekends, and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.