Conference & Events Operations Manager

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally-located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to outstanding culinary excellence and an array of 5 Food & Beverage outlets to suit every occasion.

We are looking for a fantastic Conference & Events Operations Manager to run our award-winning Conference & Events spaces.  

Your day to day 

As a Conference & Events Operations Manager, you will lead the successful delivery of events, ensuring seamless execution. You’ll oversee operational strategy, drive service excellence, and inspire your team to deliver high quality events that exceed guest expectations.

Your responsibilities will include:

• Managing the day-to-day operations of conference and event setups and services
• Using event plans and function sheets to organise tasks and resources
• Managing, coaching, and motivating the events team to deliver exceptional service 
• Driving performance by achieving operational goals, budgets, and service standards
• Overseeing recruitment, onboarding, training, and development of team members 
• Working closely with the Conference & Events Sales and Coordination team to bring events to life.
• Proactively identifying opportunities to improve processes, enhance guest experience, and increase operational efficiency
• Identifying ways to improve operations and guest satisfaction

What we need from you 

• 3+ years’ experience in hospitality and event operations management
• Strong leadership and team management skills
• Strong organisational and coordination abilities
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple events at once
• Strong problem-solving skills and attention to detail
• Experience managing rosters, staffing, and event logistics
• A hands-on approach with a focus on delivering great guest experiences
• Flexibility to work a range of hours, including afternoons, evenings, and public holidays

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• daily laundered uniform
• additional parental leave benefits
• flexible work options
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests