Consultant, Global RMS Activation

Role Purpose

The primary purpose of this role is to ensure the successful activation and configuration of the IHG Revenue Management System (N2Pricing) for IHG hotels globally.  The role also serves as a subject matter expert, offering guidance and expertise to facilitate a smooth transition to the new system with comprehensive support throughout the pre- and post-activation process.

Key Accountabilities

• Support IHG hotels globally with activation and configuration of IHG Revenue management System (N2Pricing).
• Review the pre-activation requirements (documents, trainings, etc.), record and monitor progress to ensure hotels are on track for each step of the N2Pricing activation process.
• Independently coordinate N2Pricing activation procedures with IHG teams and external contacts, including but not limited to Pricing & Revenue Optimization, Revenue Enablement, Revenue & Commercial Business Operations, and Global Technology.
• Monitor cadence of hotel openings globally and communicate any updates impacting RMS activation timelines.
• Act as a subject matter expert for N2Pricing, providing comprehensive support for queries from pre- activation to post-activation.
• At the direction of the Senior Manager, independently complete ad hoc projects that impact performance on RMS activation and hotel revenue.
• Research and explain disparities in the pre-activation documents utilizing qualitative and quantitative techniques as required.
• Respond to N2Pricing and legacy RMS queries in a timely manner.
• Ensure adherence to the scheduled timelines for RMS activation phases and proactively offer solutions to hotels to address any potential backlogs. Ensure fast-track/time-sensitive activation requests are processed with priority.
• Perform various audit checks on reports/analysis prepared by the team before sending to stakeholders and undertake any follow up actions as required.
• Maintaining RMS activation trackers, holding regular project calls to ensure alignment on all ongoing projects.
• Develop rapport with hotel operators and internal IHG partners; serve as a valuable and trusted partner, providing our hotels with information and quick resolution of issues with a goal of one contact resolution.

Key Skills & Experiences

• At least 3+ year’s progressive work-related experience with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations.  Proven experience in developing and leading people. Developing performance management plans as appropriate.
• Ability to interpret available information, visualize and articulate recommendations or solutions for both basic and complex problems. 
• Ability to see the bigger picture; demonstrated aptitude to learn and adapt to fast changing environment and provide insights to help drive the business.
• Self-starter with high drive for results, demonstrated excellent foresight, problem solving and time management skills.
• Ability to create and sustain high impact trusted relationships with peers, local support groups, internal and external partners.
• Experience and knowledge of hotel operations enabling operational excellence in driving revenue.
• Proven ability to maintain a consistent, high-quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions to independently identify effective solutions.
• Excellent attention to detail and ability to manage multiple tasks/clients as required. 
• Demonstrated knowledge of hotel systems and procedures.
• Demonstrated ability to keep current with industry trends/changes.
• Demonstrated ability to analyze basic database information for the purpose of accurately tracking or maintaining data and reporting trends or inconsistencies.
• Utilization of a contact management system with an ability to clearly document case details and any timely follow-up notes and actions as required.
• Strong technical skills in utilizing SmartSheets and Microsoft O365 applications including but not limited to, Excel, PowerPoint, SharePoint, Teams.
• Strong technical skills in utilizing IHG systems and webpages such as Profit Path, IHG Concerto/GRS.
• Experience in Salesforce and other cloud-based platforms is highly preferred but not required.

Education

Minimum Bachelor’s degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience.