Director, Performance Delivery Europe
Hotel Brand:
Location: United Kingdom, Windsor
Hotel: Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS
Job number: 148897
Are you a strategic leader with a passion for optimizing hotel performance? We’re looking for a Performance Delivery Director to lead our Central Performance Delivery (CPD) and Guest Love Performance Programme (GLPP) consultants, ensuring we hit our regional targets and deliver exceptional results.
What You’ll Do:
- Team Management: Lead, mentor, and inspire a team of hotel consultants to achieve outstanding performance and maintain high-quality delivery standards. Conduct regular performance reviews and reinforce best practices.
- Strategic Execution: Drive the design and execution of our Performance Delivery strategy, aligning it with regional priorities and formulating strategies to enhance performance in key markets.
- Resource Allocation: Collaborate with key stakeholders to optimize resource allocation and ensure we’re focusing on the right areas during our quarterly prioritization process.
- Performance Analysis: Analyze metrics and trends to identify opportunities for improvement and enhance hotel performance.
- Training and Development: Work with the CPDO Manager to create and oversee a comprehensive training program, ensuring our team has the skills needed to succeed.
- Collaboration: Build strong relationships with various teams to promote collaboration and strategic alignment.
- Talent Strategy: Develop a robust talent strategy to ensure we have a pipeline of skilled professionals ready to meet future challenges.
What We’re Looking For:
- Extensive experience in hotel management, preferably in senior roles across multiple properties.
- A background in consultancy would be highly desirable
- Proven history leading teams and managing complex projects.
- Strong consultancy skills and the ability to adapt your approach and communication style.
Closing date for applications: 8th August 2025
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Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
