Director of Food & Beverage - Holiday Inn Singapore Atrium

ABOUT US

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn Singapore Atrium is a spectacular atrium-styled hotel with more than 500 rooms. It is strategically located at the fringe of the city, Chinatown and the Singapore River, served by Havelock MRT right at its doorstep.

YOUR DAY TO DAY

We serve up truly memorable experiences for our guests. But could you be our new secret ingredient? We’re searching for a Food and Beverage Manager to give our guests a taste of the high life by empowering our teams to deliver quality service and exceptional standard.

People

• Direct and manage the day-to-day F&B operations.
• Plan and assign work ensuring effective and efficient use of human resources and productivity.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Promote a great working environment and teamwork through linking up with other departments to create sense of one team. 
• Train colleagues to make sure they deliver with compliance and to the standards we expect.
• Attend or conduct daily briefings, Food and Beverage Meetings and other meetings as needed to obtain optimal results.
• Facilitate colleague engagement and obtain favourable outcomes in satisfaction surveys and other metrics.

Financial Returns

• Create the department’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food and beverage costs and manpower costs.
• Work with the Executive Chef and relevant Department Heads on the management of all F&B ingredients, supplies and equipment.
• Set and adhere to the standards of all F&B and relevant policies and procedures in accordance with IHG guidelines.
• Participate in the preparation of the hotel's revenue plans and marketing programmes.

Guest Experience

• Maintain an updated Hotel Policies and Procedures for the Department.
• Work with the Executive Chef to develop menus and beverage lists.
• Facilitate the maintenance of all F&B facilities including banquet and event spaces.  Ensure that they are clean, safe and properly stocked to anticipated business volume. Notify the relevant departments of any cleaning, maintenance and repair needs.
• Controls and analyses, on an on-going basis, the following:
  • Revenue and Sales
  • Costs
  • Quality and presentation of F&B
  • Marketing
  • Service and F&B standards
  • Guests satisfaction
  • Condition and cleanliness of facilities/equipment
  • Quality of entertainment, where applicable

Responsible Business

• Plan and organise successful F&B activities in the hotel.
• Monitor local competitors, trends and relevant sources and adopt best practices to optimise F&B revenue and operations.
• Responsible in keeping the property safe and secure and participate in any hotel activity related to Risks, Fire & Life safety.
• Participate in any Corporate Social Responsibility (CSR) and Sustainability programmes.

WHAT ELSE YOU NEED TO KNOW?

This position sits on the Executive Committee-level, and reports to the General Manager.  You will be managing three outlets – a full-day dining, a Chinese (Cantonese) restaurant and a lounge/bar. You will also be taking charge of banquet & events operations and in-room dining.  You may assist with other duties as assigned by management.

WHAT WE NEED FROM YOU?

1. Degree or higher education qualification or equivalent in Hotel Management, F&B, Culinary or related fields.
2. 10 to 15 years’ in F&B operations, with the most recent experiences at a senior manager-, assistant director- or director-level.
3. Experiences in handling alcohol- and/or halal-licensed operations would be advantageous.
4. Demonstrated ability to interact with customers, colleagues and other stakeholders that reflects highly on the hotel and the brand.
5. Problem solving, situational leadership and training skills preferred.
6. Knowledge on food safety, risks mitigation and hygiene practices.
7. High proficiency in spoken and written English and in spoken Mandarin, Cantonese and Malay.

WHAT YOU CAN EXPECT FROM US?

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You will be rewarded with a suite of benefits that supports you and your family's wellbeing, including:

• 5-days work week
• Duty Meal
• Laundry Services
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• Employee Room Rates and F&B discounts at all IHG properties worldwide

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

APPLY NOW

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn Singapore Atrium family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.