Director of Hotel Operations
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Saipan, Garapan
Hotel: Resort Saipan (SPNSP), Coral Tree Ave, 96950
Job number: 144334
What's the job?
As the Director of Hotel Operations at the Crowne Plaza Resort Saipan, you will play a crucial role as a key member of the Executive Leadership Team responsible for leading and optimizing resort operations to deliver IHG’s “True Hospitality for Good”. This position supports the General Manager in achieving financial targets, ensuring operational excellence, maintaining brand standards, and providing memorable guest experiences. You will offer strategic leadership and hands-on support across all operating departments while cultivating a culture of excellence, sustainability, and colleague development.
Your responsibilities will include planning and overseeing the day-to-day operational activities of the Resort, including the Food & Beverage, Front Office, and Housekeeping departments, to maximize profitability and ensure superior service, product quality, and Resort standards are upheld. You will address inquiries related to hotel policies and services as well as resolve guest complaints. Collaboration with other managers will be essential to ensure the coordination of hotel activities.
Participating in financial activities, such as setting room rates, establishing budgets, and allocating funds to departments, will also be part of your role. You will direct the activities of various Resort departments to ensure the achievement of established quality and guest service standards as well as departmental revenue and profit goals. Monitoring the revenue activity of the Resort and adhering to federal, state and local regulations regarding Resort emergency procedures, safety, compliance requirements, brand standards and local policies and procedures will also be crucial.
Key Responsibilities
Operational Leadership & Brand Compliance
Lead day-to-day resort operations across Rooms Division, Food & Beverage, Engineering, Housekeeping, Front Office, and Recreation.
Ensure all departments consistently deliver the IHG brand promise and comply with IHG Brand Standards and service initiatives.
Maintain operational readiness and consistently high levels of cleanliness, safety, and service quality across the resort.
Conduct regular operational reviews, inspections, and audits in line with IHG Way of Clean and IHG’s quality assurance tools.
Our six LEADERSHIP COMPETENCIES will help you to understand the behaviours each of us needs to help us to win. They bring to life our IHG Values and they are at the heart of our unique culture.
Be BrandHearted is an attitude and a commitment that demonstrates the pride we feel about our Brands and the value we place on them. It means that our Brands are at the center of what we do and how we think.
Think Ahead: Knowing and feeling confident about what will make us distinctive and what it will take to win in our industry and become one of the world’s greatest companies. Using insights to set direction that is in step with our business plans for our Brands, and sharing this in a way that inspires others.
Champion Change: Leading and inspiring people to make the right change happen. Creating a dynamic culture that embraces progress and helps us manage change successfully.
Lead and Develop (self and others): Leading, developing and motivating the team to accomplish great things by creating the right environment and level of challenge. Shows a personal commitment to on-going learning for self and others.
Drive Results: Driving business results in an effective way, making accountabilities and performance expectations clear and inspiring others to deliver beyond expectations. Takes courageous decisions, working to resolve issues quickly and constructively.
Work Collaboratively: Building collaborative partnerships, relationships and networks to deliver great business outcomes, both inside and outside the organisation. Proactively sharing knowledge and ideas across teams, working together effectively to deliver our Vision
What we offer
Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.
In return, we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401(k) plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.
IHG is an equal opportunity employer. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
