Distribution Account Manager

Hotel Brand:
Location: Mexico, Guadalajara

Hotel: 1 - Corp Guadalajara, Ontario #1050, Col., 44630

Job number: 160786

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Job Summary

The Distribution Account Manager is responsible for the day-to-day management of assigned distribution partners across the AMER region. This role serves as the primary owner of distribution relationships from contracting through operational and commercial execution, ensuring partners are correctly onboarded, configured, and operating in line with IHG standards while delivering value to hotels. The role owns the ongoing health, performance, and governance of OTA and distribution partners by monitoring KPIs, supporting regular business reviews, resolving operational and compliance issues, and coordinating cross-functionally to drive sustainable results for hotels. The role will also focus on business development, to support the region, and establish new opportunities and connectivity with OTAs and Tour Operators.

Key Responsibilities

Serve as the primary Distribution owner for assigned partners, acting as the central point of contact for account management activities
Support and participate in regular account reviews, including MBRs and QBRs, with partners and internal stakeholders
Support regional and commercial teams by addressing partner-related questions, issues, and opportunities
New business development
Partner with the Commercial organization to align account enablement and identify high‑value opportunities

Contracting and Commercial Governance

Lead or support partner contracting and contract renewals within defined Distribution guardrails
Ensure partner contracts align with IHG distribution standards, onward distribution principles, and rate parity requirements

Operational Management and Execution

Own partner onboarding, setup, and ongoing maintenance across Distribution systems and tools
Manage and maintain accurate partner information in Merlin, ensuring ongoing data integrity
Support the onboarding and integration of new brands into partner portfolios

Connectivity and Channel Support

Act as the first point of escalation for partner connectivity and channel support issues
Coordinate with internal technical teams and external connectivity providers to resolve issues efficiently
Rate Parity and Compliance Support

Experience

8+ years of progressive work-related experience as a Product Manager or Sr. Product Manager with demonstrated proficiency in one or multiple disciplines/technologies/processes related to the position including product and/or project management, travel technology systems (GDS, OTAs, PMS and other distribution technology), or vendor relationship management.

Skills & Technical Experience

Experience leading medium‑to‑large partner integration initiatives, including requirements gathering, stakeholder communication, change management, and delivery, with hands‑on experience testing APIs and working with XML/JSON messaging.
Proven success operating as a Product Manager in modern, cross‑functional software environments, overseeing multiple products and collaborating effectively with engineering, design, and business stakeholders.
Strong analytical, project management, and communication skills, including the ability to define product goals and success metrics, provide in‑depth technical analysis and feedback to engineering and leadership, manage competing priorities, and adapt quickly within complex travel distribution ecosystems.

Please note that this is a hybrid position and requires going to the Guadalajara office 3-4 times per week.

If you're interested, please apply with your resume in English

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Distribution Account Manager