Duty Manager - Crowne Plaza Melbourne Carlton

Duty Manager - Crowne Plaza Melbourne Carlton

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world class Universities in the heart of Melbourne’s Innovation District. The hotel is ideally located overlooking the beautiful Lincoln Square letting you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought after destination for business and leisure travelers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the-art audio-visual technology, while our private dinning room offers an exclusive and intimate experience.

As Duty Manager, you will report to the Front Office Manager, and play a crucial role in the pre-opening journey of the hotel, setting up operational foundations, ways of working and positive culture. Once operating, this position is responsible for supervising the various hotel departments, delivering exceptional guest service and ensuring the safety and security of the property. The Duty Manager serves as the point of contact in events of emergency, resolving guest issues, and managing staff to guarantee a seamless and exceptional guest experience.

A little taste of your day-to-day

Every day is different but you'll mostly be:

• Part of the pre-opening team of the hotel upon commencement, supporting the Front Office Manager in setting up the department for operations excellence by assisting with recruitment, establishing SOPs, delivering training and promoting a collaborative workplace culture. You will also be assisting with getting the hotel ready to welcome guests, from guest rooms, public areas, to technology.
• Once the hotel has opened, manage daily Front Office operations and interdepartmental coordination to ensure a seamless guest experience from pre arrival to post departure handling guest requests, feedback and complaints in a professional and timely manner.
• Champion the delivery of the IHG One Rewards program to achieve and exceed performance metrics, promote Loyalty Culture across the hotel.
• Manage Front Office staffing, including rosters, training and development, conducting performance conversations, assisting with recruitment and operational projects as assigned by Front Office Manager.
• Serve as the primary contact during emergencies, coordinating with authorities and Hotel Leaders to ensure adherence to security protocols and safety of guests and staff.
• Be responsible for financial security of the hotel by controlling expenses, payroll, optimizing revenue, cash and billing transaction Monitor and report potential revenue risk to Front Office Manager.
• Oversee hotel’s operations across department s and hotel security ensure compliance with policy, procedures and safety standards. Overnight shift coverage maybe required based on business demand.

What we need from you

• Minimum Diploma or equivalent.
• 2 years’ front desk guest service leader experience; previous experience in hotel opening or conversion is highly regarded.
• Basic mathematics and computer/Microsoft Office skills.
• Fluent in English, both spoken and written. Additional languages well regarded.
• Excellent communication, problem solving, and interpersonal skills.
• Physically suitable for standing in the front desk areas over the length of shifts, and occasional lifting of heavy items.
• Experience working with Hotel PMS, such as, but not limited to, Opera PMS, Opera Cloud, RMS, Hotel Key etc.
• Ability to work flexible hours, including evenings, overnight, weekends and public holidays.
• Legal right to work in Australia without restrictions.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including impressive accommodation discounts and some of the best training in the business
 

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance Always welcoming different backgrounds, experiences, and
perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world.

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great
connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen
 

Don’t meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply' button. Start your journey with us today