Duty Manager | Crowne Plaza Kathmandu Pulchowk

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

We create truly memorable experiences for our guests through warm welcomes, seamless service, and meaningful connections. But could you be the one leading the guest experience from the very first interaction? We’re searching for a Duty Manager to support our Front Office team in delivering exceptional guest service, smooth daily operations, and memorable stays at every touchpoint.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:
● Supporting the daily operations of the Front Office and supervising team members to ensure efficient and professional service delivery
● Handling guest arrivals, departures, and requests while ensuring a smooth and welcoming experience throughout the guest journey
● Responding promptly to guest feedback, concerns, and operational challenges to maintain high levels of guest satisfaction
● Coordinating closely with Housekeeping, Engineering, Security, and other departments to ensure seamless hotel operations
● Assisting with room allocations, VIP arrivals, and special requests to deliver personalized guest experiences
● Monitoring Front Office procedures, cash handling, billing accuracy, and compliance with hotel policies and brand standards
● Supporting training, coaching, and motivation of Front Office colleagues while promoting a positive team culture
● Assisting with preparing operational reports and ensuring effective shift handovers

What We need from you:

● Diploma or higher education qualification in Hotel Management, Hospitality, or related field preferred
● Minimum 4–6 years of hotel operations experience, including supervisory experience within Front Office operations
● Strong understanding of Front Office procedures, guest relations, and hotel operations
● Excellent communication, problem-solving, and leadership skills
● Ability to remain calm and professional in a fast-paced hospitality environment
● Familiarity with hotel property management systems and Microsoft Office preferred
● Flexibility to work shifts, weekends, and public holidays as required by hotel operations

What you can expect from us:  

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family