Duty Manager | Full Time | Crowne Plaza Melbourne

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

What's the job

As Duty Manager, you will report directly to the Front Office Manager and play a critical role in ensuring the smooth day-to-day operations of the hotel. This includes supporting and supervising the Reception and Concierge teams, handling guest inquiries and ensuring personalized service delivery throughout the property.

Your day to day

• Supervise and lead front office operations, ensuring seamless guest experiences.
• Respond promptly to guest requests and issues, providing proactive solutions.
• Oversee and mentor front office team members, fostering development and excellence.
• Collaborate with all departments to ensure smooth transitions across shifts.

What we need from you

• Minimum 3 years’ leadership experience in either Front
• Office or Food & Beverage preferably within a hotel/hospitality environment. Experience within both would be an advantage
• Qualifications in Hotel Management and/or in Business Administration related field preferred
• Bilingual or multilingual language skills are advantageous
• Valid Responsible Service of Alcohol Certification, First Aid Qualifications and Drivers License are required
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving and organizational abilities
• System savvy, you’ll have experience using hotel property management and point of sale systems and be able to share your expertise with the team
• Great communication skills 
• Good writing skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.