Duty Manager/Assistant Manager (Thai Nationality)

Job Summary:

The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, smooth interdepartmental coordination, and adherence to brand standards. This role acts as the key point of contact for guests and team members during assigned shifts, handling operational issues and supporting service excellence.

Key Responsibilities:

• Oversee hotel operations during assigned shifts, ensuring service quality and operational efficiency
• Act as the main point of contact for guest inquiries, concerns, and VIP handling
• Resolve guest complaints professionally and promptly to ensure guest satisfaction
• Coordinate with departments (Front Office, Housekeeping, F&B, Engineering, Security) to ensure smooth operations
• Monitor occupancy, arrivals, departures, and special requests to enhance guest experience
• Support emergency procedures, safety, and security protocols
• Conduct daily briefings and ensure team alignment with service standards
• Ensure compliance with IHG brand standards and hotel policies
• Prepare daily operational reports and follow-ups on key issues

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management or related field
• Minimum 2–3 years’ experience in Front Office or hotel operations, with supervisory experience preferred
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication skills in English (Thai proficiency preferred)
• Customer-focused with strong interpersonal and conflict resolution skills
• Ability to work shifts, including weekends and holidays