Executive, Quality Evaluation & Audit

Hybrid Setup - (3-4 days a week in the office) RCBC Plaza Tower II, Makati City

Role Description:

• Supports the overall management of the EMEAA Quality Evaluation process, including management of the schedule with preferred vendor, liaison with stakeholders, e.g. Brand teams, Operations and Risk Management, hotel GMs etc. ​
• Supports the project management process and day-to-day management for identified Quality programme/initiative. Map out the various timelines/deliverables and align them with the expectations of the direct manager. Ensure clarity on who is delivering what and by when and there is a clear thought process behind each deliverable from Discover, Design, Develop, and Deliver stages (IHG Way of Project Delivery) in order to have a successful launch project within the allocated budget. ​
• Supports the embedding of Quality processes and performance in the delivery of hotel Quality Metric. ​
• Manage the Quality content process in the global measurement system, CMX e.g. standards selection process, creation and testing of evaluation forms in the system, liaison with global measurement team, launch of forms, etc. Be the CMX go-to person for our stakeholders; EMEAA and global measurement/Quality teams. ​
• Assist with the collation of information and accurate data analysis for Quality updates and presentations to communicate with owners, hotels, and stakeholders across the business. ​
• Manage and support all Quality Evaluation communications to internal corporate and hotel stakeholders via Merlin, Brand Central, Hotel Bulletin, SalesForce, EmailOpen/MailMerge and etc. to drive engagement and ownership in Quality programme. ​

Critical Expertise: ​

• Project management experience in organising, planning and executing projects from conception through implementation, across functions in an organisation ​
• Ability to multi-task and successfully manage multiple workstreams ​
• Ability to think things through in a logical manner and be creative in finding solutions​
• Ability to deliver work that is accurate with attention to details ​
• Ability to accurately analyse, interpret and extract trends from data and to formulate recommendations.​
• Ability to impact and influence people of diverse backgrounds and cultures ​
• Ability to be proactive and move fast in driving for results with a clear view on the goal ​
• Fluency in verbal and written English ​
• Excellent communication and presentation skills​
• Excellent in Powerpoint presentation and Excel skills ​

Educational Attainment:​

Bachelor’s degree or equivalent International degree in Marketing, Business or Commerce.​

Critical Experience:​

• At least one year’s experience in a Marketing/Brand/Audit related role or similar. ​
• Experience in roles engaging multiple disciplines​
• Experience in a hotel operational / quality continuous improvement role is a bonus ​
• Previous International company experience