Executive, Performance Essentials

Hybrid - 3-4 Days in the office - RCBC Plaza Tower II, Makati City

Role Description: 

• Develop and manage the PQP collaboration process across EMEAA. Ensure clear governance of 
  process and communication.
• Collate and review quarterly data provided from IHG Performance Insights and Analytics (PIA) team 
  which identifies hotels that are not achieving Guest Love scores due to product quality issues.
• Co-ordinate input from HPD, Brand and Design & Engineering (D&E) to create a filtered list of hotels 
  to consider entering the PQP process.
• Collaborate with Regional Directors of Operations (DOPs) to provide supporting evidence and 
  confirmation of hotels identified for a Performance Essentials PQP. Create, confirm and implement
  investment agreements and timeframes for completion of projects.
• Trigger the PQP process with D&E team to initiate client engagement.
• Serve as the conduit between Operations, D&E, Brand and HPD to track progress through the 
  Performance Essentials programme and ensure records are accurately maintained in OneForce and 
  GOLS systems.
• Support administration of the Performance Essentials programme across EMEAA, in areas such as 
  hotel communication, invoicing and sanctions process. Collaborate with Learning & Development 
  team on scheduling, delivery & tracking of learning interventions for Performance Essentials hotels.
• Track and ensure accurate records are maintained in OneForce for Performance Essentials & PQP, in 
  particular owner meeting output and subsequent actions, learning attendance, sanctions 
  communications. 
• Own the recording of engagement with hotel management companies of 5 hotels or more.
• Responsible of checking data accuracy at the end of each PE cycle.
• Support the line manager in overseeing and coordinating the compliance program across the EMEAA 
  region, ensuring alignment between them

Skills: 

• Exceptional strategic thinking with a proven ability to analyse markets, performance data and 
  business issues and draw insight/conclusions to drive performance
• Strong financial acumen and understanding of the drivers of Owner ROI
• Strong understanding of Brand Management disciplines (Brand Identity / Guest Experience / Design / 
  Marketing Comms)
• Knowledgeable of the various EMEAA markets and broader regions, related economic and business 
  factors and hotel operations 
• Demonstrated project management experience in organising, planning and executing large-scale 
  projects end-to-end
• Demonstrated people and business leadership skills, including the ability to work collaboratively at all 
  levels of a global matrix organisation, and to maintain strong relationships with external partners
• Demonstrated effective verbal and written communication skills and executive presence for 
  providing information to executive team, business partners, owners and other external partners 
• Experience with Microsoft Office software (PowerPoint, Word, Excel, etc) and other relevant tools 
  desirable (i.e. Tableau)

Education: 

• Bachelor's degree in a relevant field of work, or an equivalent combination of education and workrelated experience.
  Experience:
• Experience working in either corporate, consultancy or hospitality venue with a focus or exposure to 
  operations
• Demonstrable experience in project management, ideally in the delivery of performance initiatives in 
  a complex environment with budget responsibilities
• Experience in managing and influencing a broad range of stakeholders across a matrix organisation