Executive Sous Chef - Crowne Plaza Resort Saipan

What’s the job?

Responsible for managing all personnel and daily operations of multiple kitchens. Oversees the quality of food, timeliness of food preparation, maintenance of the kitchen, and staff productivity to ensure that it is up to hotel quality standards. Monitors and controls food costs and kitchen inventory to meet revenue goals. Ensures that kitchen operations are in compliance with brand standards and federal and state health and safety regulation

Your-day-to-day

People

• Lead the team by example by promoting and maintaining a safe and positive workplace.
• Develop a Kitchen orientation and on-boarding plan for new team members.
• Conduct pre-shift briefings as needed. 
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Manage daily staff assignments, communicate goals, and ensure compliance of policies and procedures. 
• Review kitchen staff operations and initiate performance appraisals, salary adjustments, disciplinary measures, and other HR-related actions. 

Financial

• Closely monitor food costs and inventory levels.
• Assist in the preparation of the kitchen’s annual budget. 

Guest Experience

• Establish and review daily menus and implement innovative concepts.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in accordance with established guidelines.
• Will be responsible for achieving Key Performance Indicator Metrics in terms of Breakfast Score and Brand Standard audits.
• Will be responsible for all outlet’s performance in terms of food satisfaction and guest experience.

Responsible Business

• Design menus and create new entrees for day-to-day operations and special events such as weddings and holidays. 
• Monitor all kitchen equipment such as stoves, freezers, vents, etc. are in working condition. Notify the engineering department for assistance in equipment repairs or other maintenance concerns.
• Inspect quality and preparation of food to ensure that it is up to brand standards and safety regulations. 
• Coordinate and supervise the daily functions of all kitchen staff. 
• Approve staff schedules to ensure adequate manpower in all areas of all kitchens. 
• Set standard kitchen operating procedures and familiarize new employees with kitchen practices. 
• Ensure compliance with health, safety, and sanitary standards.
• Regularly generate written and oral reports of kitchen operations to the Director of Food and Beverage or upper management. 
• Manage vendor relationships and develop strategic alliances with vendors.
• Ensure compliance with procurements and disposal rules and regulations.
• Communicate with the Purchasing department and vendors to source appropriate kitchen supplies and equipment. 

What we need from you

1. Education

High School Diploma or equivalent

2. Service years 

At least 4 years of experience as an Executive Sous Chef/Sous Chef at a full-service hotel. Completion of a degree or certificate in culinary arts is preferred.

3. Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Problem solving, reasoning, analytical, motivating, and training abilities are often used when estimating food productions, coordinating functions, and performing general management duties. 
• Basic math skills, reading, and writing are used when completing paperwork, budgets, and other reports.
• Must be able to obtain a government-issued Food Handler’s Certification.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Specialized experience with Asian cuisine is highly preferred.
• 4. Language

Fluent in English (speaking, listening, reading and writing)

5. Preferred (if required)

• Carrying or lifting items weighing up to 50 pounds
• Frequently standing up behind the desk and guest-facing areas 
• Bending, stooping, kneeling 
• Handling food and beverages, stoves, utensils, and other food service or culinary supplies and equipment. 

 How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Great companies need great leaders and great leaders need to bring our values and behaviours to life every day. 

Our six LEADERSHIP COMPETENCIES will help you to understand the behaviours each of us needs to help us to win. They bring to life our IHG Values and they are at the heart of our unique culture.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans