Experiences Manager - Six Senses Zil Pasyon

As Experiences Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. you will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities  

As Experiences Manager, you will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.  

The duties and responsibilities will include:  

•  Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of the Guest Experience department. 
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting Guest Experience department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame. 
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
• Plan a robust business for the Guest Experience department.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Thorough knowledge of all facilities and services offered by the property.
• Ensure of the updating guest history profile.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property. 
• Work closely with marketing, sales and public relations in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
• Ensure that all activities within the Guest Experience department are carried out ethically, honestly and within the parameters of local law.
• Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.
  Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by my Manager.
• Perform any additional duties given to me by my manager.
  
   

Qualifications

To execute the position of Experiences Manager, you must have the required qualifications, technical skills and experience in a similar role in luxury hotels/Resort with proven results and includes the following:  

• Possess a minimum of a bachelor’s degree in hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel/Resort role plus multi-departmental experience.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. You are also familiar with various hotel/ Resort systems including POS and OPERA platforms and have knowledge on property and policies. 
• Excellent command of written and spoken English with some knowledge of the local language and customs. 

The above is intended to provide an overview of the role and responsibilities for an Experiences Manager at Six Senses Zil Pasyon. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Zil Pasyon is an equal opportunity employer. This policy applies to all terms and conditions of employment.