F&B Bartender, Six Senses Douro Valley

Out of the Ordinary 

I will deliver Out of the Ordinary experiences that harmonizes with our brand values and combine quirky element of surprise to take any regular moment and craft it into a beautiful memory. 

Operational Ownership 

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team. 

My duties and responsibilities will include 

• Greet guests by name on arrival in an efficient and friendly manner. 

• Answer telephone courteously and efficiently as specified in departments standards.   

• Be aware of cost control and maximizing profitability. 

• Inspect condition and cleanliness of menus , ensure designated amounts are available, and update menus  as changes occur.  

• Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.  

• Well versed with beverage offerings, familiar with preparation, ingredients and presentation of menu offerings. 

• Use the appropriate glassware for the different beverages.  

• Ensure the prompt and efficient service of all beverages set by the resorts required standards.  

• Have knowledge of guests likes and dislikes pertaining to drinks throughout their stay.  

• Ensure all mise-en-place for cocktails and drinks are correctly prepared prior to service in all beverage outlets.  

• Make every effort to ensure the comfort and enjoyment of guest’s beverage requests throughout service.  

• Have a good knowledge of all outlet menus (food and drinks) and F&B day to day activities and operational hours.   

• Recommend and promote items as directed by supervisor.  

• Report any maintenances faults following the required steps.  

• Knowledge on menu prices and suggesting upselling when necessary.  

• Ascertain guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.  

• Maintain and update of guest history files and disbursement of relevant information ensuring guest requests and preferences and/or food allergies are implemented whenever possible.  

• Maintain a high standard of personal appearance, grooming and hygiene. 

• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements. 

• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job. 

• Ensure all equipment of the department is kept clean and in good working condition. 

• Upsell all property facilities and activities. 

• Attend meetings and training as required. 

• Knowledge and strict adherence to LQA standards. 

• Perform any additional tasks given to me by supervisor/management. 

Skills and Experience 

To execute the position of Bartender, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality or Barista school and more than one year’s experience in a similar operational role.  

I have experience in cocktail-making, beverage service and garnishing. I am familiar with Food and beverage terminology, application, operation, costs, menu development food and hygiene codes and controlling inventory.  I have an excellent command of written and spoken English and Portuguese with the Right to Legally work within the EU.   

Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc.