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F&B Coordinator

2482x804-hoteloperations
2482x804-hoteloperations
intercontinental
intercontinental

Hotel Brand: InterContinental
Location: United States, Illinois, Chicago

Hotel: IC - Chicago Magnificent Mile (ORDHA), 505 N Michigan Ave, 60611

Job number: 161379

Daily Operations Management

  • Oversee the start of daily food and beverage operations, ensuring all departments are prepared for service.
  • Monitor staffing levels based on reservations, business volume, private events, and operational forecasts.
  • Work closely with department leaders to make real-time staffing adjustments to maintain efficient service flow.
  • Provide direct operational support to outlets by addressing service challenges, staffing gaps, and supply needs as they arise.

 

Private Events Coordination

  • Support private event operations by following up on event inquiries and assisting with the planning and preparation process.
  • Prepare, print, and organize event menus, signage, banquet event orders (BEOs), and other event-related materials.
  • Conduct pre-event walkthroughs of event spaces to ensure cleanliness, proper setup, and service readiness.
  • Coordinate with managers and operational teams to confirm staffing levels, supply needs, and service expectations for each event.
  • Serve as a point of contact for event-related operational questions, updates, and last-minute changes.

 

 

Administrative Support

  • Manage and respond to daily administrative emails in a timely and professional manner.
  • Follow up on guest receipt requests, reservation inquiries, private event inquiries, and general business correspondence.
  • Assist with menu printing, signage creation, internal meetings coordination, and other office-related administrative tasks.
  • Maintain ongoing communication with internal marketing teams regarding promotions, event materials, menu updates, and brand initiatives.

 

Payroll & Employee Records

  • Review payroll records daily to ensure accuracy of employee hours, tips, and schedules.
  • Process missed punch forms, schedule adjustments, timecard corrections, and other payroll documentation.
  • Ensure compliance with Chicago Fair Workweek requirements by maintaining accurate scheduling records and documentation.
  • Learn Evention system and gratuity distribution procedures; resolve payroll discrepancies, tip distribution issues, and employee compensation concerns.
  • Communicate payroll policies, procedures, and updates clearly and professionally to employees.

 

Audit & Compliance Support

  • Review internal audit reports and operational results to identify trends and opportunities for improvement.
  • Collaborate with the General Manager and Assistant General Manager to implement corrective actions and process improvements.
  • Monitor compliance with company standards, labor laws, and operational policies.
  • Maintain organized and accurate administrative, payroll, and operational records.

 

Inventory & Logistics

  • Assist with inventory procedures by reviewing inventory files, tracking product levels, and updating records.
  • Coordinate inventory logistics including deliveries, storage organization, transfers, and vendor communications as needed.
  • Enter and maintain accurate inventory data to support purchasing decisions and forecasting.
  • Partner with department leaders to identify shortages, ordering needs, and opportunities to reduce waste or improve storage efficiency.

 

Required Skills & Qualifications

  • Experience in food and beverage operations, hospitality administration, or event coordination preferred
  • Strong organizational and multitasking skills
  • Excellent written and verbal communication skills
  • High attention to detail and accuracy
  • Working knowledge of payroll systems, scheduling tools, and inventory procedures
  • Ability to work flexible hours based on operational needs and event schedules
  • Proficiency in Microsoft Office and standard hospitality management systems

 

Key Competencies

  • Operational awareness
  • Problem-solving and adaptability
  • Confidentiality and compliance focus
  • Team collaboration and leadership support
  • Time management and prioritization
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The salary range for this role is $28.00 to $32.00 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  • If you require reasonable accommodation during the application process, please click here.
  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
  • If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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