F&B Team Lead | Part-Time | InterContinental Melbourne The Rialto

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Food & Beverage team.

Your Day to Day

As a Food & Beverage Team Leader, you'll play a key role in ensuring the smooth day-to-day operation of our restaurant, bar, in-room dining, and events outlets. You'll lead by example, creating memorable guest experiences while supporting and developing your team to deliver service excellence.

• Deliver exceptional food and beverage service while promoting outlet specials and hotel initiatives
• Lead service shifts and supervise daily restaurant and bar operations to ensure seamless guest experiences
• Maintain departmental and InterContinental brand standards, procedures, and service expectations
• Assist with preparing outlets for service, including opening, set-up, clearing, re-setting, and closing procedures
• Handle guest feedback professionally, resolving concerns promptly and escalating issues where required
• Communicate guest comments, complaints, and operational updates to management in a timely manner
• Support the induction, onboarding, training, and development of team members
• Foster a positive team culture and maintain effective working relationships across all hotel departments
• Participate in performance discussions and support team development initiatives
• Assist with workforce management activities, including rostering, timesheets, and leave administration through UKG
• Maintain accurate departmental records, including daily revenue, covers, and operational logbooks
• Ensure stock is securely stored, appropriately rotated, and replenished to minimise waste
• Coordinate stocktakes of food, beverage, equipment, and linen, and assist with inventory management and ordering
• Support the F&B leadership team with operational projects and continuous improvement initiatives
• Complete ad-hoc duties as required to support the successful operation of the hotel

Responsible Business (WHS Responsibilities)

• Support and participate in workplace health, safety, and wellbeing initiatives
• Assist with investigations into workplace incidents and contribute to corrective actions where required
• Identify and report workplace hazards and potential risks
• Ensure personal protective equipment (PPE) is used and maintained correctly when required
• Operate workplace equipment, tools, and safety devices in accordance with policies and procedures
• Report injuries, illnesses, hazards, and maintenance concerns promptly
• Maintain high standards of hygiene, cleanliness, and HACCP compliance across food and beverage operations
• Support food safety training and refresher programs for team members as required
• Follow all government legislation, company policies, food safety procedures, and operational standards
• Promote a safe and positive working environment for colleagues and guests

What We Need From You

• Previous experience in a hotel, restaurant, bar, or hospitality environment
• Demonstrated leadership or supervisory experience within a food and beverage operation is highly regarded
• A passion for hospitality and delivering exceptional guest experiences
• Strong communication and interpersonal skills, with the ability to build rapport with guests and colleagues
• Proven problem-solving abilities and the confidence to make decisions in a fast-paced environment
• A strong understanding of food and beverage service standards and operational procedures
• Experience with stock control, inventory management, and cash handling processes
• Excellent organisational skills and attention to detail
• Fluency in English; additional language skills are advantageous
• Responsible Service of Alcohol (RSA) certification in Victoria
• Ability to perform physical aspects of the role, including lifting, pushing, or pulling items where required
• Flexibility to work a rotating roster including evenings, weekends, and public holidays
• Must have the legal right to live and work in Australia

What We Offer

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Industry-leading colleague discounts on accommodation, food, and beverage across IHG Hotels & Resorts
• Access to an extensive discounts platform with savings on leading brands and retailers
• Ongoing learning, development, and leadership training opportunities
• Global career progression opportunities across the IHG network
• Transfer of entitlements as you grow your career within the IHG family

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG Hotels & Resorts, and we know you will be too.