Food & Beverage Duty Manager (Full Time) | InterContinental Sanctuary Cove Resort

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove. A blank canvas and sanctuary of lagoon sands and lush grounds, paving the way for unique event spaces bursting with that inimitable “wow” factor all inspired by the vibrancy of Sanctuary Cove.

At InterContinental Sanctuary Cove Resort we are looking for a full time Food & Beverage Duty Manager to join our team.

In this role, you’ll be able to combine your passion of hospitality, and bringing to life unforgettable guest experiences with the opportunity to work closely with the Food and Beverage leadership team supporting and leading the restaurant and bar outlets, and our experienced team. 

What is the job

Responsible for providing day-to-day leadership across the food and beverage operation; maximising financial returns, driving development of people, creating and maintaining unique guest experiences, executing on brand standards, and building awareness of the resort, its product offerings and brand in the local community. In addition the role is also responsible for ensuring compliance with all governmental regulations concerning health, safety, or other licensing and applicable legislative requirements.

Your day to day

• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee, implement and drive any staffing related actions in accordance with company rules and policies for the Food & Beverage Department with support from Human Resources.
• Direct day-to-day staffing requirements, plan and assign work, and establish performance expectations inline with budget and control expenses with a focus on food, beverage, and labour costs within the operation.
• Educate and train all team members in compliance with governmental regulations. Ensure colleagues are properly trained in quality and service standards and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviours, hallmarks and license agreement mandates within the Food & Beverage Operation.
• Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations within the Food & Beverage Operation. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Collaborate with other Department Heads to ensure that all the facilities and equipment are cleaned and maintained as required, and service periods run smoothly.
• In conjunction with Management team analyse financials to drive revenue, future profitability, and maximum return on investment of the Food & Beverage Operation. Use distribution channels and technology platforms to drive revenue and maximise market share of the Food & Beverage Operation.

What we need from you

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management, or related field plus 4+ years of related experience, including Management/Supervisory experience.
• Must obtain certification or permits as required by local governmental agencies.

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including :

• Paid birthday leave.
• Hotel perks like global accommodation and food & beverage discounts.
• Enhanced parental leave.
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program.
• IHG Career Milestone celebrations.
• Transfer of entitlements as you move and grow with IHG. 
• Access to our retail discounts platform 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com

Follow us on Instagram and Facebook - @intercontinentalsanctuarycove

Follow us on LinkedIn- https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

**You must have full working rights in Australia**