Food and Beverage Manager

Food and Beverage Manager

What is the job?

As Food and Beverage Manager, you’ll manage food and beverage operations to ensure quality service and standards are maintained by delivering memorable guest experiences while always following government regulations concerning health, safety or other requirements.

Your Day to Day

 People

 • Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

 • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 

• Train colleagues to make sure they deliver with compliance and to the standards we expect 

• Recommend or initiate any HR related actions where needed.

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned

• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.

Responsible Business

• Manage hotel food and beverage marketing programs and participate in and maintain system wide food and beverage marketing programs and promotions 

• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef 

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste 

• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment 

• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals

 • Monitor budget and control expenses with a focus on food, beverage and labor costs 

• Working with the catering office, identify additional sales opportunities to enhance revenue 

• Drive promotions that deliver great dining experiences for guests at a good value 

• Make sure credit and financial transactions are handled in a secure manner

Accountabilities 

This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less. May oversee one or more subordinate managers or supervisors.

What we need from you

• Some college and/or advanced training in food and beverage management

 • 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience 

• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred 

• Must speak local language 

• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. 

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

 • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay 

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

 • True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. 

The salary range for this role is $90,000.00 to $93,000.00. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. This rate is only applicable for jobs to be performed in Nashville, TN. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

This job is also eligible for bonus pay. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

You can apply for this role through the link below (or through the internal career site if you are a current employee). 

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. 

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.