Food & Beverage Manager | InterContinental Halong Bay Resort

Key Responsibilities

1. Operations Management
Oversee daily operations of all F&B outlets (restaurants, bars, in-room dining, banquets)
Ensure service standards are consistently met and aligned with brand expectations
Monitor guest satisfaction and handle complaints promptly and professionally
Conduct regular floor presence during peak service periods
2. Financial Performance
Manage budgets, forecasts, and cost control (food cost, beverage cost, labor cost)
Analyze P&L statements and implement strategies to improve profitability
Control wastage and optimize inventory levels
Drive revenue through promotions, upselling, and innovative concepts
3. Team Leadership
Recruit, train, and develop F&B team members
Set performance objectives and conduct regular evaluations
Build a strong service culture and motivate the team
Ensure proper staffing and scheduling based on business needs
4. Quality & Compliance
Ensure food safety, hygiene, and sanitation standards are strictly followed
Maintain compliance with local regulations and brand standards
Conduct regular audits and inspections
5. Guest Experience
Maintain a high level of guest engagement and personalized service
Work closely with culinary team to ensure menu quality and innovation
Monitor trends and continuously improve offerings
6. Collaboration & Strategy
Coordinate with Sales & Marketing on promotions, events, and packages
Support banquet and event execution to ensure seamless delivery
Contribute to strategic planning and concept development

Requirements
Bachelor’s degree in Hospitality Management or related field
Minimum 5–8 years of experience in F&B operations, including leadership roles
Strong financial and business acumen
In-depth knowledge of food safety standards (e.g., HACCP)
Excellent leadership, communication, and problem-solving skills
Fluent in English; additional languages are a plus

Competencies
Leadership & team development
Guest-centric mindset
Commercial awareness
Decision-making under pressure
Attention to detail
Strong operational control
Experience in multi-outlet or large-scale resort operations
Pre-opening experience is an advantage
Ability to manage diverse concepts (fine dining, all-day dining, bars, beach clubs, etc.)