Food & Beverage Supervisor

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat’s most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco™ is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we’re preparing to open our doors soon — and we’re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel’s culture and guest experience from day one. Whether you’re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Food & Beverage Supervisor is responsible for assisting in the day-to-day operations of the hotel’s restaurants, bars, banquets, or in-room dining outlets. The role ensures smooth service delivery, high guest satisfaction, and supports staff performance, training, and coordination under the guidance of F&B leadership.

YOUR DAY-TO-DAY:

• Supervise daily F&B service operations to ensure a high standard of service and guest satisfaction.
• Lead, train, and support service staff during shifts, ensuring they follow hotel standards and procedures.
• Monitor service flow, table setup, cleanliness, and presentation in all assigned F&B areas.
• Coordinate with kitchen and bar teams for smooth food and beverage delivery.
• Resolve guest issues or complaints promptly and professionally.
• Ensure compliance with health, safety, hygiene, and sanitation standards (including HACCP).
• Assist with scheduling, timekeeping, and managing shift coverage as needed.
• Monitor inventory, manage requisitions, and ensure availability of supplies and equipment.
• Support the implementation of promotions, theme nights, and upselling strategies.
• Maintain accurate records and reports related to daily sales, service issues, and staff performance.
• Uphold grooming standards, conduct pre-shift briefings, and encourage a positive team environment.

WHAT WE NEED FROM YOU:

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of experience in food & beverage service, with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Good knowledge of food & beverage service procedures, wine and cocktail basics, and POS systems.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational and multitasking abilities.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.