Franchise Hotel - Reservations Agent (m/f/d)
Hotel Brand: Ruby
Location: Germany, Munich
Hotel: Lilly Hotel Munich - (MUCLI)
Job number: FRMUCLI4152
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.
Hey Sunshine,
You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.
We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our stylish Corporate Office in Munich bundles all construction, design, administrative and marketing functions as well as many front office activities outsourced from the hotel.
The central reservations department is responsible for processing booking enquiries and incoming payments for room reservations for all our hotel locations.
Join us and make it your own story
Your day to day
Trust us, you won't get bored, as you:
- carry out daily arrival and departure checks
- advise our international guests by email and phone and guarantee a meaningful guest experience
- are responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
- check existing reservations as well as incoming payments
- compile monthly overnight stay statistics and ensure smooth handling of commissions
What we need from you
We've been waiting for you, since you have/are:
- professional training or completed studies in the field of hotel management
- already gained initial experience in a comparable position at the front office or in group reservations
- a warm and welcoming personality with excellent communication skills
- a proactive mindset and you love taking the initiative to get things done
- think analytically, act methodically, and demonstrate a strong sense of responsibility and quality awareness
- well-versed in the MS Office universe and have worked with several reservation systems
- fluent in both German and English, both spoken and written
What we offer
What's in for you? That's how we groove:
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Where have you been so long?
Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.
Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.
Diversity, Equity & Inclusion
We believe that...
...you can love whoever you want to
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity unique
We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
