Franchise Hotel - Sales Manager

About Us

Hotel Management Group, LLC is seeking a Sales Manager for the Holiday Inn Express & Suites Phoenix North-Happy Valley hotel.

HMG is an up-and-coming hotel management company that has already made its mark with developing and leading award-winning hotels. Our associates are the foundation of our success, and we take great pride in hiring candidates that will contribute to the “everyone is family” culture that has made our hotels successful. Come join our team where associates can learn and grow in a fun, safe and supportive environment where your contributions are recognized and rewarded!

The hotel is owned and operated by an independent franchisee, Hotel Management Group. The franchise controls all aspects for the hotels employment policies and practices.

Your day to day

The Sales Manager is responsible for generating new business and maintaining existing Corporate, Group Travel & SMERF accounts. The sales manager utilizes their sales skills to drive revenue, maximize profit and ensure quality experiences from start to finish for our guests. The following are essential duties and responsibilities of the sales manager:

• Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships.
• Responsible for selling/coordinating/detailing meeting space and food and beverage service at applicable hotels. Develop and deliver account strategy relating to overall hotel performance.
• Responsible for effectively managing room inventory and room revenue by utilizing market industry data and knowledge to secure appropriate businesses to maximize hotel profitability through active room yield processes. Focuses on pricing and mix of business. Understands market fluctuations and trends.
• Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data. Ensures the integrity of sales data by documenting information in Delphi daily. Utilizes sales tools such as Agency360®, City Permit Reports, proactive prospecting, and other market intelligence to drive business.
• Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
• Responsible for effective self/workload and time management. Demonstrates clear written and verbal communication skills. Promotes collaboration and a positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all HMG Standard Operating Procedures which include maintaining a clean, polished, and professional appearance. Must be flexible in work schedule as needed.
• Responsible for reporting weekly, monthly and quarterly sales activities, involving clear SMART goal action steps. Works closely with GM and management company in developing annual budgets and forecasts as well as utilizing these reports regularly to ensure that sales efforts are relevant to the revenue goals of the hotel.

What we need from you

• Excellent working knowledge of creating and maintaining business accounts
• Strong communications (telephone and in-person)
• Strong writing and presentation skills
• Requires knowledge of and strong ability to operate computers
• Basic knowledge of hotel operations
• Requires some knowledge in different distribution channels, and knowledge in various RFP programs
• Excellent working knowledge of FOSSE/PMS systems
• Bachelor's Degree or equivalent Experience preferred
• Minimum two years' Hotel Sales experience

What we offer

• Competitive salary
• Paid Holidays
• Annual sick pay and PTO
• Employee discount at applicable hotels
• Quarterly performance-based bonus program
• Health insurance
• Growth potential