Franchise Hotel - Waiter/Waitress (Russian Speaker)

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels. 

The Waiter is responsible for providing exceptional food and beverage service to guests in the hotel’s restaurants, bars, lounges, or beach areas. This role ensures a high level of guest satisfaction by delivering prompt, courteous, and efficient service while maintaining the highest standards of hospitality.

Your day to day

Key Responsibilities:

Guest Service:

Greet guests warmly and escort them to their tables.

Present menus, explain specials, and make recommendations when required.

Take accurate food and beverage orders and relay them to the kitchen/bar promptly.

Serve food and beverages efficiently while ensuring correct presentation and portioning.

Check back with guests to ensure satisfaction and handle any complaints professionally.

Operations:

Prepare tables by setting up linens, silverware, and glasses.

Ensure that all areas are clean, well-organized, and ready for service.

Maintain knowledge of menu items, ingredients, and allergens.

Follow all food safety and hygiene regulations.

Upselling & Sales:

Suggestively sell food and beverage items to enhance guest experience and increase revenue.

Inform guests about promotions, events, and specialty dishes.

Team Collaboration:

Coordinate with kitchen and bar staff for timely service.

Assist colleagues during busy hours to maintain smooth operations.

Cash Handling:

Process guest bills accurately and handle payments according to hotel standards.

What we need from you

Qualifications & Skills:

Education: High school diploma or equivalent; F&B training is an advantage.

Experience: Previous experience as a waiter/waitress in a hotel or restaurant preferred.

Skills:

Excellent communication and interpersonal skills

Strong attention to detail and multitasking ability

Basic knowledge of food and beverage service standards

Physical Requirements: Ability to stand for long periods and carry trays/plates.

Personality & Attitude:

• Positive, friendly, and guest-oriented attitude.

• Ability to work in a fast-paced environment, including evenings, weekends, and holidays.

• Comfortable serving in outdoor/beach areas.

• Knowledge of cocktails and bar service is a plus.

• Ability to handle high-energy party environments with a smile.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.