Front Desk Supervisor - Holiday Inn Express - Fort Lewis

JOB OVERVIEW:

and standards.

Provide timely and professional check-in/check-out services in accordance with established scripting

DUTIES AND RESPONSIBILITIES:

• Assist in supervising the front desk function; ensure staff is properly trained including service

expectations, hotel facilities and services, local directions, property management and

reservations systems, safety and emergency procedures, etc.

• Monitor performance and recommend corrective or disciplinary action. Alert management of

potentially serious issues.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with established

procedures including but not limited to posting all charges, completing cashier or other

reports, preparing deposit, and counting/securing assigned bank.

• Routinely check in/check-out guests, answer phones, take reservations and assist staff with

job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the

security of keys.

• Promote hotel services, facilities and outlets; provide guests with information such as local

attractions and directions to increase guest satisfaction.

• Complete opening and closing shift duties, and communicate any outstanding guest requests

or issues to management that may require additional monitoring or follow-up.

• Respond appropriately to guest complaints. Make appropriate service recovery gestures in

accordance with established guidelines.

• Promote teamwork and quality service through daily communication and coordination with

other departments.

• Perform other duties as assigned which may include guest room tours, concierge services,

special guest requests, etc.)

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent, plus one year front office/guest relations experience including

some supervisory training/experience. Some college preferred. Must speak fluent English. Other

languages preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas• Carrying or lifting items weighing up to 50 pounds

• Handling objects, products and computer equipment

• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests

and employees.

• Reading and writing abilities are utilized often.

• Basic math skills are used frequently.

• Problem solving, reasoning, motivating and training abilities are often used.

• May be required to work nights, weekends, and/or holidays.

The hourly pay range for this role is $16.66 to $31.19. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.  
 
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. 
 
You can apply for this role through the link below (or through internal career site if you are a current employee). 
 
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.