Front Office Manager

• Manage and supervise the front office operations including reception, concierge and night audit
• Lead, coach and mentor your front office team, fostering a strong service culture and high-performance
• Manage guest concerns and apply effective problem-solving to deliver positive outcomes
• Engage with guests to build relationships and remedy any concerns
• Champion the performance of key metrics, that have a positive impact on guest experiences, problem handling and guest loyalty
• Collaborate and link all hotel departments to ensure operational efficiency and guest satisfaction
• Manage departmental costs, including payroll. Support revenue generation opportunities
• Maintain procedures for security of monies, credit and financial transactions, and guest security
• Conducting routine inspections of the hotel public areas and taking immediate actions to correct any deficiencies
• Taking the lead and being the first responder in any critical emergency situations

• Min 5 years of Front Office experience including min 2 years of leadership experience
• Bachelor's degree or equivalent in Hotel Management/Business Administration
• Demonstrated experience in hotel Front Office/Rooms division, including management experience
• Excellent communication, problem solving, reasoning and motivational skills
• Strong attention to detail, financial acumen and sense of ownership when identifying issues and solutions
• Computer literacy, including familiarity with PMS software and Microsoft Suite
• Resilience, with the proven ability to manage a crisis
• Flexibility - Available to work across a 24/7 operation as required
• Compliance - must hold a South Australian Responsible Persons Badge and First Aid Certificate, with the ability to maintain

What you can expect from us:

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a range of benefits that support you throughout your IHG career journey, including:

• Access to dry cleaning/laundry of your business attire
• Proactive paid wellbeing days
• Paid birthday leave 
• Enhanced parental leave
• Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
• A massive discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.