Front Office Supervisor - Six Senses Con Dao

Responsibities:

• Coordinate with Housekeeping and Engineering to ensure villa readiness for arrivals.
• Support Hosts in handling guest requests, complaints, and inquiries to ensure satisfaction.
• Ensure all operational areas (Welcome Sala, vehicles, reception desk) are ready daily with sufficient supplies.
• Update Airport Representatives on pickups and guest info; inform GEMs and Receptionists of VIPs and special events.
• Promote upselling techniques and ensure team knowledge of resort services, promotions, and packages.
• Monitor billing issues, bookings, and transactions with accuracy and transparency.
• Conduct short trainings and SOP reviews for the Front Office team.
• Assist with admin tasks: scheduling, payroll, and purchasing.
• Maintain hygiene standards and support GEM duties when needed.
• Provide leadership, coaching, and support to Hosts and ensure smooth team operations

Requirements:

• High school diploma required; hospitality degree preferred.
• Proficient in Opera PMS and POS systems.
• Solid knowledge of Front Office procedures.
• Strong English communication skills, both written and spoken.
• Capable of training and supervising team members; effective communicator with guests and management.
• Eager to learn, hardworking, and adaptable under pressure.
• Flexible with working hours, including overtime when necessary.
• Minimum 2 years' experience in a similar role.