Front Office (Various Positions) - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As part of our Front Office team, you’ll deliver this from the outset, creating the warm atmosphere that makes our guests feel at home in any location.

We’re looking to build our Front Office team, across the following roles:

• Duty Manager, Full-time
• Night Manager, Full-time
• Front Office Supervisor, Full-time
• Night Auditor, Full-time and Part-time
• Guest Service Agent, Full-time, Part-time and Casual

What we need from you

• Previous guest service/hotel experience in a luxury brand
• At least two years in a supervisory/management capacity (for Manager and Supervisory roles)
• Ongoing availability to work flexibly as rostered, between 6am and 10pm including nights, weekends and public holidays
• Full working rights in Australia without restrictions
• Experience using Opera Property Management System is highly regarded
• IT literacy and tech-savviness
• Strong communication skills and confidence in speaking to guests from all over the world, with a warm, welcoming energy
• Fluency in the English language; extra language skills would be great, but not essential
• Problem-solving skills that will turn potential issues into opportunities
• Impeccable grooming standards and good personal hygiene 
• Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you and keep you safe.
• Ability to work in a team and in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties, as required

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.