Guest Experience Maker (GEM) - Six Senses Douro Valley
Hotel Brand: Six Senses
Location: Portugal, Lamego
Hotel: SX - Douro Valley (OPODV), Quinta Vale de Abrao, em Samodaes, 5100-758
Job number: 140003
Six Senses Douro Valley are currently seeking an experienced Guest Experience Maker to join the team.
What is a GEM? A hybrid role between reception and guest relations, you will be tasked of welcoming and ensuring all of our guests are looked after, before, during and after their stay to provide a seamless, stay going above and beyond.
If you have the legal right to work in Portugal, speak fluent English and Portuguese, and love providing exceptional service in a wonderful setting, then come join us!
Below are a few duties you will be expected to do:
- Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
- Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
- Offer welcome drink and cold towel on arrival.
- Escort guests accordingly throughout the resort.
- Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
- Knowledge of fire & safety procedures and exits.
- Upsell all resort, spa, LIFE and restaurant facilities.
Due to our location, it is vital that you have your own car to be able to get to and from the property.
At Six Senses Douro Valley, we value each and every single host. If you join us, here are a few of the benefits on offer:
- Competitive salary of 1133€ per month
- 100€ cartão coverflex per month
- A variety IHG and Six Senses branded trainings as well as external trainings conducive to your job role
- Daily activities during and out of work
- Medical Insurance after 3 months of working with us
- A variety of discounts in the region
Please note that we do not offer accommodation for this position
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
