Guest Experience Supervisor | Holiday Inn Express Kathmandu Naxal

At Holiday Inn Express Kathmandu Naxal, we believe in simple, smart travel—where efficiency meets warmth, and every moment counts. Located in the vibrant hub of the city, our hotel caters to modern travellers with 100 comfortable rooms, smart facilities, and a team driven by purpose. As we continue our journey, we are looking for a passionate Human Resources Manager who will help us create a workplace where people love to work, grow, and succeed.

We don’t just offer beds — we offer great mornings, friendly faces, and seamless experiences. As our Guest Experience Supervisor, you’ll be at the centre of it all — leading the front office operations and ensuring our guests feel truly cared for from arrival to departure.

A little taste of your day-to-day

Each day is different, but you’ll mostly be:

• Supervising daily Front Office operations, ensuring smooth check-ins, check-outs, and guest interactions
• Leading and coaching the Guest Service team to deliver warm, efficient, and consistent service
• Responding to guest feedback and handling any service recovery with empathy and professionalism
• Working closely with Housekeeping, F&B, and Maintenance to ensure guest needs are met proactively
• Taking ownership of key guest satisfaction metrics and continuously looking for ways to improve the experience

What we need from you:

• Diploma or Bachelor’s degree in Hospitality or a related field
• 2–3 years of Front Office experience in a hotel 
• Strong communication, problem-solving, and interpersonal skills
• Passion for service and a proactive, can-do attitude
• Ability to remain calm under pressure and lead by example
• Team-first mindset with flexibility to work shifts, weekends, and holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.