Guest Relation - Manager

As Guest Relation - Manager, You will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities  

As Guest Relation - Manager, you will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.  

The duties and responsibilities will include:  

• Have a thorough knowledge of all facilities and services offered by the hotel.  
• Understand the hotel's policy on guaranteed reservations and no-shows.  
• Process advance deposits on reservations.  
• Oversee the management of the guest history and profile system in conjunction with the Director of Front Office.  
• Support the Director of Rooms and focus on the rejuvenation of the guests’ experience.  
• Work in partnership with Front Office, F&B and other departments to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest experience.  Ensure that all set policies, procedures, best practices are in place and rigorously enforced.  
• Instill a cost-focused philosophy through training and education.  
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.  

Qualifications

To execute the position of IHG (InterContinental Hotels Group) maintains a strict no-fee recruitment policy. We want to emphasize that we never ask for money or charge any fees to an applicant as part of our application or recruitment process.

IHG Hotels & Resorts is dedicated to fostering a workplace where all individuals are valued and respected. We provide equal employment opportunities to all applicants and employees, strictly prohibiting discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:  

• Possess some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, Business Administration or related field plus more than three years’ experience in a similar hotel operational role, preferred.  
• Fluent in English; 

The above is intended to provide an overview of the role and responsibilities for a Guest Relation - Manager at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

IHG (InterContinental Hotels Group) maintains a strict no-fee recruitment policy. We want to emphasize that we never ask for money or charge any fees to an applicant as part of our application or recruitment process.

IHG Hotels & Resorts is dedicated to fostering a workplace where all individuals are valued and respected. We provide equal employment opportunities to all applicants and employees, strictly prohibiting discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.