Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world.

As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove.

We are currently seeking a Part-Time Guest Service Agent to join our Front Office team.

Your Day to Day

• Deliver a warm and professional welcome, creating a memorable first impression for every guest.
• Manage check-in and check-out processes efficiently, ensuring a seamless guest experience.
• Handle guest enquiries, bookings and payments with accuracy and care.
• Recognise and engage IHG One Rewards members and returning guests to personalise their stay.
• Anticipate guest needs and provide tailored recommendations across resort facilities and local experiences.
• Act as a trusted point of contact, confidently resolving guest enquiries and concerns.
• Work collaboratively with all departments to ensure a smooth and consistent guest journey.

What We Need From You

• Previous experience in a Front Office or guest service role within a hotel environment preferred.
• Strong communication skills with a warm, confident and professional approach.
• Excellent problem-solving ability, with a focus on creating positive guest outcomes.
• High attention to detail and ability to multitask in a fast-paced environment.
• A passion for delivering exceptional guest experiences.
• Flexibility to work a rotating roster including evenings, weekends and public holidays.
• Full Australian working rights.

What We Offer

Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team.

You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including:

• Global hotel and F&B discounts across the IHG network
• Paid birthday leave (Part-Time & Full-Time)
• Lifelong learning and career development programs
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow within IHG
• Access to retail discount programs (Perkbox)

We’re proud to be IHG — and we know you will be too.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com 

Follow us on Instagram and Facebook - @intercontinentalsanctuarycove 

Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/