Head Therapist- Six Senses Kyoto

職務内容と責任 (Duties and Responsibilities)
ヘッドセラピスト兼ローカルトレーナーとして、以下の業務において円滑な運営を行う全責任を担います 。
•    オペレーションと品質管理: ブランド基準に従ってトリートメントを実施し、トリートメントルームのセットアップやオープン・クローズ業務が基準通りに行われているか確認します 。また、全てのセラピストを指導・サポートし、一貫した高いサービスレベルを維持します 。
•    チーム育成: ローカルトレーナーとして、新規採用者へのオリエンテーションや月次トレーニングを実施し、スキル評価やレポート作成を行います 。
•    ゲスト体験と売上: 迅速で正確なサービスを提供し、苦情発生時は効果的なリカバリーを行います 。また、トリートメントや製品のアップセルを通じて、売上目標の達成を推進します 。
•    在庫と事務: 備品の在庫管理、棚卸し、発注リクエストを行い、日報やゲストコメントなどの書類を正確に記入します 。
•    サステナビリティ: 「サステナビリティ・チャンピオン」として、環境活動の計画実行、省エネ、プラスチック削減に取り組みます 。
応募資格と経験 (Skills and Experience)
•    経験: ラグジュアリースパやヘルスクラブでの同等以上の職務経験3年以上 。
•    資格: 解剖生理学、マッサージ、美容セラピーの専門知識または学位（NVQ、ITEC、CIDESCOのいずれか） 。
•    スキル: MS Office、ホテルシステム（POS、PMS、CRM）の知識 。
•    語学: 日本語と英語の両方で、優れた読み書きおよび会話能力 。
備考 (Remarks)
•    勤務日および時間は、ビジネスの状況、季節、および現地の労働法に基づきます 。
•    職務には長時間の歩行や立ち仕事、および最大14kg（30ポンド）程度の重量物の持ち上げが含まれます 。
•    本職務内容は、組織の要件に応じて柔軟に変更される可能性がある動的なものであることを理解し、パフォーマンスはこの職務責任に対して評価されることを承諾します 。
•    上記の内容は、シックスセンシズ 京都のヘッドセラピスト – ローカルトレーナーとしての役割と責任の概要を示すことを目的としています。これは、当該ポジションに付随する職務や責任をすべて網羅、または限定するものではありません。

Duties and Responsibilities
In this role, I will behave in a professional manner and set an example to all, abiding by Six Senses principles and core values while helping to build a strong, loyal team.
Operational Ownership & Quality Maintenance
•    Organize and perform treatments according to established standards.
•    Check and set up daily operations of the Spa according to Six Senses Spas standards.
•    Ensure treatment rooms have enough supplies at all times and are set up as per standards.
•    Ensure all equipment is kept clean and in good working condition, maintaining safe environments for usage.
•    Lead and motivate all therapists to a level of service that exceeds guest expectations by ensuring consistent performance.
•    Monitor that hosts perform opening and closing procedures according to standards.
Team Development & Training
•    Provide departmental orientation to newly recruited hosts.
•    Conduct monthly training with the Spa Team following individual training plans and requirements on the training calendar.
•    Provide all relevant training reports to the spa and home office.
•    Appraise all therapists’ therapy skills in conjunction with the Wellness Manager and Assistant Wellness Manager.
•    Create therapist rosters in conjunction with the Wellness Manager and take an active part in team leadership.
Guest Experience & Sales
•    Provide prompt, courteous, and accurate service to guests at all times.
•    Effectively carry out service recovery in the event of guest complaints to the satisfaction of the guest.
•    Achieve individual and group targets in sales and promote the upselling of spa treatments, products, packages, and the Visiting Experts Calendar.
•    Upsell all property facilities and activities.
•    Assist Spa Reception whenever needed and provide wellness activities or workshops if required.
Inventory & Administration
•    Request and log stock of supplies necessary for the treatment rooms and monitor product usage.
•    Conduct monthly inventory control and carry out stock counts for both retail and professional stock.
•    Fill in all necessary documents, including daily logbooks, lost & found, guest comments, and product recommendations.
Sustainability & Wellness
•    Act as the Sustainability Champion for the location, ensuring yearly goals are actioned and plastic usage is monitored and eliminated.
•    Fully embrace and safeguard the wellness philosophy and programs, participating regularly in Mission Wellness activities.
•    Deliver "Out of the Ordinary" experiences that combine quirky elements of surprise to craft beautiful memories.

Skills and Experience
•    Experience: At least three years’ experience in a similar or greater role in luxury spas and health clubs with proven certifications.
•    Knowledge: Broad knowledge of anatomy and physiology, massage therapy, and beauty therapy (NVQ, ITEC, or CIDESCO).
•    Technical Skills: Specialization in various beauty products and aesthetic appliances. Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems (POS, PMS, CRM).
•    Language: Excellent command of written and spoken English and Japanese, with knowledge of local customs.

Remarks
•    Specific days and timing are based on business needs, seasonality, and local labor laws.
•    The role requires standing and walking for extended periods and heavy lifting of materials up to 14kg (30lbs).
•    The role is dynamic and may change to meet operational requirements; performance is measured directly against these responsibilities.
•    The above is intended to provide an overview of the role and responsibilities for a Head Therapist – Local Trainer at Six Senses Kyoto. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.