Hotel Manager

What Is The Job?

Your Day To Day

Financial

• Assists in the development and implementation of the hotel’s Strategic Plan, Marketing Plan and Budgets to ensure on an on-going basis, optimum guest satisfaction, sales potential, profitability and achievements of all targets in the Hotel Metrics. 
• Assists in monitoring present and future trends, practices and systems in the hotel industry, to determine and ensures execution of competitive programmes as directed
• Participates in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive programmes and judicious planning and management of FF&E as directed.
• Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage of the hotel.
• Assists in selling hotel and particularly, Food & Beverage products, through personal involvement with all potential markets as required.
• Works with Director of Finance and Business Support in the preparation and management of the Hotel’s budget.

People

• Coordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate.
• Manages the functions of all hotel personnel through supervision of the hotel department heads, particularly Food & Beverage Service, Culinary, Rooms, Safety & Security and Engineering.
• Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity.
• Establishes and maintains effective employee relations to achieve Colleague Heartbeat targets.
• Work with Human Resources on manpower planning and management needs.

Guest Experience

• Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities.
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• In the absence of the General Manager, assumes responsibilities as appropriate. Keeps General Manager informed of any unforeseen events, which may occur in his/her absence.
• Ensures compliance and achievement of hotel’s brand and quality standards 
• Support and drive initiatives that ensure the business achieves its Key Metrics.

Operations & Ad Hoc Tasks

• Oversee daily operations across all hotel departments, ensuring smooth coordination and adherence to standard operating procedures.
• Conduct regular property inspections to monitor cleanliness, safety, and service delivery.
• Lead emergency response efforts and act as Manager on Duty as needed.
• Address and resolve urgent operational challenges including guest complaints, facility issues, or service disruptions.
• Support special projects such as renovations, system upgrades, and hotel events.
• Represent the hotel at community, industry, or governmental events when required.
• Perform additional duties as assigned to meet business needs.

Responsible Business

• Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Monitors applicable laws and regulations, including Health and Safety, and ensures compliance.
• Establishes and maintains a prominent level of visibility and involvement in the property and business, social and governmental communities as appropriate.
• Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort.
• Ensures environmentally friendly practices are implemented in accordance with the IHG Environmental Manual and Green Engage initiatives, local laws and regulations. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprin

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Fluent in English (written and spoken); additional languages are a plus.
• Strong leadership, interpersonal, and operational skills.
• Malaysian Citizen or Permanent Resident with legal right to work in Malaysia is required.

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. Our career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.