Hotel Services Manager

Reporting directly to General Manager, as a Hotel Services Manager your duties will include but not limited to the following: 

• Oversee all aspects of hotel operations, including guest services and housekeeping operations.
• Develop and implement operational policies and procedures to ensure efficient and effective hotel operations.
• Manage staffing, including recruitment, training, and performance management.
• Ensure high levels of guest satisfaction through exceptional customer service and attention to detail.
• Establishing and implementing service recovery guidelines to ensure complete guest satisfaction. 
• Assist the General Manager to develop, implement and monitor projects, financial and operating plans to safeguard guest satisfaction and promote profitability.
• Ensure compliance with health and safety regulations and industry standards.
• Maintain strong relationships with vendors and suppliers to ensure quality and cost-effective services.

What we need from you

We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company. The ideal candidate will have:

• Must have working rights in Fiji.
• Bachelors in Hospitality Management or related field.
• Proven experience as a Hotel Manager or similar role, with a track record of successfully managing hotel operations.
• Strong leadership and management skills.
• Excellent customer service skills, with a focus on creating exceptional guest experiences.
• Strong financial management skills, with experience analyzing financial statements and developing strategies to improve profitability.
• Knowledge of health and safety regulations and industry standards.
• Flexibility to work nights, weekends, and holidays as required.

What you can expect from us

At IHG, we give our people everything they need to grow and thrive, both professionally and personally. We offer:

• A top-tier local salary package, including medical and term life cover
• Paid birthday leave and paid community service leave
• Access to global colleague hotel discounts
• Full uniform and outstanding learning & development opportunities
• A workplace culture centered around inclusion, trust, and well-being

Our Commitment to You

We’re proud to be part of the IHG family, where everyone is welcomed and valued. We champion equality and are committed to building diverse, inclusive teams. Through our myWellbeing framework, we support the health, lifestyle, and work-life balance of every colleague.

How to Apply

Submit your updated resume and cover letter to vacancies.gph@ihg.com

Application Deadline: 18th June 2025

Be part of our legacy. Be part of our future. Be part of IHG.
InterContinental Grand Pacific Hotel Suva – Luxury Redefined.