Hotel Services Team Leader

At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.

OUR CULTURE & VALUES

• Deliver excellence through service
• Embrace a growth mindset
• Communicate honestly and transparently
• Consider people, community and planet
• Have each other’s backs and respect differences
• Show up and bring positivity
• Take accountability & own our mistakes
• Entrepreneurial mindset where innovation is key…we want to lead the way and are lucky to have the flexibility to do so!!!

HOW WILL YOU HELP US ACHIEVE OUR GOALS?

Be part of a team that will challenge and inspire you every day. As Hotel Services Team Leader, you will be responsible for the operational efficiency of all front office areas during your shift, ensuring that each guest's journey is memorable. Working closely with the Front Office & Duty Managers, you will lead and motivate your team to deliver exceptional service, focusing on Brand Standards, guest satisfaction, and effective problem handling. Welcoming guests upon arrival, you will engage with them meaningfully to ensure their needs are met, responding promptly and gracefully to feedback and complaints, building lasting relationships that enhance guest satisfaction.

As a dedicated people leader, you will conduct shift briefings to ensure hotel activities and operational requirements are clearly communicated. You will supervise front office operations including maintenance of guest information, compilation of occupancy statistics, supervision of group bookings, and assistance with escalated complaints. Your cashiering responsibilities will include overseeing cash handling and banking procedures, dealing with irregular payments, instructing staff in credit policies and security procedures, and preparing reports.

WHAT YOU WILL BRING TO THE TABLE!

To excel in this role, we are seeking individuals who have: 

• At least one year of supervisory or GSA experience 
• Strong supervisory skills, with meticulous attention to detail
• Bachelor degree/diploma in hospitality/hotel management (or currently studying) preferred
• A desire to step up into relief Duty Manager shifts as required. 

We value self-motivated team players who are resilient, flexible, and adept at multitasking. Fluency in English and local language is mandatory, with additional languages preferred. Excellent written and verbal communication skills are crucial for effective guest interactions. A solid knowledge of the local area to provide valuable recommendations to our guests is essential.

WHY CHOOSE US?

As a valued member of our dynamic team, you will have access to:

• Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
• Birthday leave and enhanced IHG Parental Leave 
• Our incredible retail discounts platform
• The Global IHG Employee Room Benefit, One Pass and Friends & Family Program (at over 6,600 hotels worldwide)
• Sales incentives and recognition schemes
• Career development, mentoring and community support opportunities
• The chance to experience a unique Hotel environment, a little different to the norm!

So don't hesitate - apply now and be part of our award-winning team! Come and discover the ultimate experience of luxury, hospitality and style at Hotel X.